I've got a project being sent for translation tomorrow which has a quiz using the built-in Results.ScorePoints variable. When I duplicated a scene (containing the quiz) it's deleted the score variable from my project, meaning the quiz has broken.
As I say, this is being sent for translation TOMORROW and it's for a client, so needs resolving ASAP.
I figured out a workaround - I had to create a new results slide and reprogram all the variables on the existing results slide. Sadly the project is now going to miss the deadline.
Could someone look into fixing all the bugs that are caused by copying and pasting / duplicating slides as a matter of urgency please? It's broken literally hundreds of our projects with workarounds pushing our deadlines back by weeks. To be honest I'm pretty appalled that the 'industry standard' elearning software can't handle a function as basic as copying and pasting without breaking everything. At this point I'm considering reverting back to Adobe Captivate.
duplicate results slide and it should fix it. you may find it happens again if you delete the initial slide (or it may not). I would place the original slide in a scene on its own and call it do not delete.
I'm really sorry you've missed your deadline running into broken variables while trying to complete your course. I'm sure it's frustrating to think you're almost done until certain elements don't function as expected!
I'm not sure if you've connected with our support team regarding this file, but I've started a case on your behalf for our team to take a closer look. Here's your personal upload link here.
I'm glad you could work around the issue by recreating your results slide, but perhaps our team can provide more insight into why copying/pasting can result in variables breaking within your file. Once you upload your file, they'll get immediately notified and will reach back out soon after.
Please know our support engineers are always willing to help and can be easily reached at articulatecase.com!
I experienced a similar problem with disappearing variables this morning and was wondering whether any progress has been made on this issue. In my case, I cut and paste (versus copy/paste) a Results slide and lost the variable.
Using the workaround in this thread, I was able to retrieve the variables, so my immediate issue is addressed; however, I'd love to see this feature working as designed.
This is the expected behavior for built-in variables. While project variables will remain unless you manually delete them, the built-in ones will depend on what you have added to your project.
If you cut a Results slide, you’re temporarily deleting the slide and triggers and copying it over to a clipboard. Storyline has removed the variables, and when you paste, you’ll see unassigned triggers.
The workaround shared here is the easiest way to achieve what you're trying to do.
If you need additional information, contact our support engineers through a case, and they'll be happy to help!
Had this issue today. In the past I've solved it with all the deleting, copying, pasting, cutting tricks, including pasting an old results slide from another project. Nothing was working. Then I clicked on the Result Tools - Design - Passing Scores button, followed by the Quiz Settings button. I didn't make any changes in the dialog box, but I hit Save anyway. Then the Results.PassPoints and Results.ScorePoints variables reappeared. Another trick was changing the onscreen variables from, as an example, Results.ScorePoints to Results1.ScorePoints, and then back again. Witchcraft!
I received a support request related to this issue. I have verified that duplicating a Result Slide with missing Result variables (like the: Results.PassPoints, Results.PassPercent, Results.ScorePercent, and Results.ScorePoints) will not create new instances of these variables.
It is best to delete the old Result Slide and insert a new Result Slide using: Slides > Results > Graded Result Slide. This will create a new instance of the Results variables assigned to this new Result Slide. You can then customize the Result Slide to fit your design theme.
I ran into the same issue. I moved the scene around and the variables disappeared. I built the template last year and the variable was called Results1.ScorePoints. Now it's called Quiz1.ScorePoints. I'm assuming it's the same function?
Thanks for reaching out! I'd be happy to take a look at your project file and confirm that your results slides and variables are set up correctly!
Would you be willing to share it here in the discussion or privately through a support case? We'll delete it from our system once troubleshooting is complete!
11 Replies
The variable has changed to 'Broken'. Please don't tell me this is yet another Storyline bug that has completely broken a project.
I figured out a workaround - I had to create a new results slide and reprogram all the variables on the existing results slide. Sadly the project is now going to miss the deadline.
Could someone look into fixing all the bugs that are caused by copying and pasting / duplicating slides as a matter of urgency please? It's broken literally hundreds of our projects with workarounds pushing our deadlines back by weeks. To be honest I'm pretty appalled that the 'industry standard' elearning software can't handle a function as basic as copying and pasting without breaking everything. At this point I'm considering reverting back to Adobe Captivate.
duplicate results slide and it should fix it. you may find it happens again if you delete the initial slide (or it may not). I would place the original slide in a scene on its own and call it do not delete.
Hi Tom,
I'm really sorry you've missed your deadline running into broken variables while trying to complete your course. I'm sure it's frustrating to think you're almost done until certain elements don't function as expected!
I'm not sure if you've connected with our support team regarding this file, but I've started a case on your behalf for our team to take a closer look. Here's your personal upload link here.
I'm glad you could work around the issue by recreating your results slide, but perhaps our team can provide more insight into why copying/pasting can result in variables breaking within your file. Once you upload your file, they'll get immediately notified and will reach back out soon after.
Please know our support engineers are always willing to help and can be easily reached at articulatecase.com!
Good morning!
I experienced a similar problem with disappearing variables this morning and was wondering whether any progress has been made on this issue. In my case, I cut and paste (versus copy/paste) a Results slide and lost the variable.
Using the workaround in this thread, I was able to retrieve the variables, so my immediate issue is addressed; however, I'd love to see this feature working as designed.
Thanks!
Amy
Hi, Amy.
Thank you for reaching out!
This is the expected behavior for built-in variables. While project variables will remain unless you manually delete them, the built-in ones will depend on what you have added to your project.
If you cut a Results slide, you’re temporarily deleting the slide and triggers and copying it over to a clipboard. Storyline has removed the variables, and when you paste, you’ll see unassigned triggers.
The workaround shared here is the easiest way to achieve what you're trying to do.
If you need additional information, contact our support engineers through a case, and they'll be happy to help!
Thank you for this post it was helpful!
Had this issue today. In the past I've solved it with all the deleting, copying, pasting, cutting tricks, including pasting an old results slide from another project. Nothing was working. Then I clicked on the Result Tools - Design - Passing Scores button, followed by the Quiz Settings button. I didn't make any changes in the dialog box, but I hit Save anyway. Then the Results.PassPoints and Results.ScorePoints variables reappeared. Another trick was changing the onscreen variables from, as an example, Results.ScorePoints to Results1.ScorePoints, and then back again. Witchcraft!
Good morning!
I received a support request related to this issue. I have verified that duplicating a Result Slide with missing Result variables (like the: Results.PassPoints, Results.PassPercent, Results.ScorePercent, and Results.ScorePoints) will not create new instances of these variables.
It is best to delete the old Result Slide and insert a new Result Slide using: Slides > Results > Graded Result Slide. This will create a new instance of the Results variables assigned to this new Result Slide. You can then customize the Result Slide to fit your design theme.
I hope this information helps!
I ran into the same issue. I moved the scene around and the variables disappeared. I built the template last year and the variable was called Results1.ScorePoints. Now it's called Quiz1.ScorePoints. I'm assuming it's the same function?
Hi Justyna!
Thanks for reaching out! I'd be happy to take a look at your project file and confirm that your results slides and variables are set up correctly!
Would you be willing to share it here in the discussion or privately through a support case? We'll delete it from our system once troubleshooting is complete!