Very slow when closing out of Preview Mode

Hi,

I am using Articulate Storyline (update 10: 1509.1408).  When I choose to preview a slide or an entire project and then close out of the preview it has been extremely slow to exit that window.  In the past it would close out quickly but now I can sit for a minute + before it returns back to the main screen.

Can anyone help me figure out why and how I can remedy it?  

Much Appreciated.

7 Replies
Leslie McKerchie

Hi David and welcome to E-Learning Heroes :)

Sorry to hear that you've run into an issue with this as well.

Curious if the issue happens in any course you are working on or just this particular one?

If you cannot re-create the issue in a new course, I would advise to import the file into a new one and proceed.

If it's happening in any/all files, you should certainly conduct a repair of your software.

Crystal Horn

Hey David.  Thanks for following up.  Stephen worked with our support team who offered some very specific troubleshooting steps.  I'm going to get you a case started as well so they can have a look at what's causing the performance lag.

Be on the lookout for an email from our support team.  Thanks!