Video does not run anywhere but c:/

Hi Richard,

Running content from a network drive can result in some strange behavior. Do you intend to distribute your content from the network drive? If not, it might be best to publish and upload the course to an LMS, web server or publish for CD if you need to run the course locally. 

Hi Christine,

Thanks for getting back to me. We do have a webserver we can use.

I started an Articulate Online trial to try publishing there. The video failed to play as well.

I will try tempshare and see what happens.

I will definitely avoid publishing to CD and placing the files on a network drive.

Regards,

Richard

Hi there Richard,

Does the video play on either server? If not, I'd be happy to take a look at it.

Are you able to share the .STORY file here, or send it to us privately?

Thanks!

Hi Christine,

Thanks I sent my story files (html and swf). I am new to storyline and working with my network team to set up an internal web server to publish content. Operator error is definately a possibility...

I am now hip to publishing only to my c: drive.  The default install had my "my documents" articulate working folder on a network drive.

Regards,

Richard

Oh and to answer your question. No the video does not seem to play on either web server.

Regards,

Richard

Hi Richard,

Thanks for getting back to me!

Can you share that case number with me when you get a chance, please? I'd like to take a look as well, if possible.

Thanks again :)

Christine

Hi Christine,

It is Case #00342975. I uploaded the .story file at Cleo's request.

This has got to be something simple.

Thanks,a nd Regards,

Richard

Hey Richard,

Thank you very much for sharing the case number, I appreciate it.

Looks like Cleo was able to publish and upload the course to Articulate Online for testing and the videos seem to be working there. Have you had a chance to try viewing the project with the link he sent out?

Thanks!

Hey Christine,

I did and cannot see the video. It looks like we have some environmental issue here causing the problems.

Cleo mention possible fiewall issues and sent some troublehooting tips. I will get our network folks to take a look at things.

This is a state agency and sometimes they have strange ideas about how things should work....

Anyway, I am trying to get e learning going at an agancy that has never used it ... with Storyline.

Regards,

Richard

Hi Richard,

Ahh - that makes a lot of sense, actually :) Most agencies like that lock down some access, so hopefully they'll be able to at least get it operational for you.

Thanks very much for keeping me updated!

Hope you have a great day!

Christine