Forum Discussion

Training2Team2's avatar
Training2Team2
Community Member
2 years ago

Video Freezing only in LMS

Hello! 

I'm having a problem where a video I created in another program and imported to Articulate Storyline is freezing at the same point in my LMS. It plays fine when I preview it in Articulate and even in Review 360. 

I've tried re-importing the video, adjusting the timeline, ensuring I haven't trimmed anything, and more. I got it to play correctly once when I allowed viewers to move the seek bar, but that isn't the standard for training in our organization so I can't have the final project be set up that way. 

Any ideas???

I've attached the file. It freezes when the severe weather part comes up. 

Thanks in advance for any help e-Learning Heroes! 

storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    2 years ago

    Hi Training2 Team 2,

    Thanks so much for reaching out! So sorry to hear your video is freezing up on your end. 

    I'd first recommend trying to re-encode your video using a free tool called Handbrake. You can download Handbrake here. And here's a helpful video on how to re-encode videos using the tool

    Since this is a longer video, can you try splitting the original video into smaller videos to see if the issue is related to its length? 

    If you are still running into this issue, we'd be happy to have our Support Engineers take a closer look within a  support case.

    I hope this helps! 

  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    2 years ago

    i have checked your test course with "publish to web"

    Firefox: no problems
    Chrome/MS Edge: the video stops at 1:21

    next test:
    drag the storyline compressed video (960x540 Pixel - 17.5 MByte) direct in the browser

    Firefox: no problem
    Chrome/MS Edge: the video stops at 1:21 

    next test:
    drag your uncompressed video (1920x1080 Pixel - 171 MByte) direct in the browser

    Firefox: no problem
    Chrome/MS Edge: no problem

    -> storyline compression on publish is the problem - a video will be created, which is not Chrome/MS Edge compatible

    my suggestion: compress* the video outside of storyline and turn off video compression in storyline

    Jürgen

     * e.g. HandBrake

    • Jürgen_Schoene_'s avatar
      Jürgen_Schoene_
      Community Member
      2 years ago

      this is a new incompatibility with the current chrome/chromium/edge version

      with previous versions (e.g. Chrome 104) there are no problems with this video

  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    2 years ago

    same problem (video stopps on 1:21) with the new storyline 3.73

    same problem with the new adaptive publish (.ts) on current Chrome  -> video stopps at 1:21

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