Video won't play as web object

Nov 19, 2018

I added a youtube video into a slide as a web object, but when I export it to Articulate Review, it doesn't play and provides the following message: refused to connect.

I've attached the file. Hopefully, someone can tell me why the video won't play. Thanks.

11 Replies
Leslie McKerchie

Hi Diane,

Thanks for reaching out and letting us know what you are experiencing with your course.

I took a look and got the same error, so I took a look at your web object and was able to see this when I tried to test your link:

If I adjust the web object to play in a new browser window, then it works:

Here is my published course if you would like to take a look.


Ren Gomez

Hi Alexander,

Sorry to hear you're running into this issue! I tried to replicate using my own Youtube embed code as well as yours and was able to successfully publish and view the video on the latest update of Storyline.

Be sure to check to see if there are any missing spaces before or after, and try to repair Storyline to see if that helps. If all else fails, reach out to our support engineers so we can look a little deeper into why this is happening.

Vincent Scoma

Hi Alexander, 

As of May 2015, Google no longer allows YouTube videos to be embedded in this manner with Storyline 2. However, YouTube videos in existing courses will continue to work.

To add YouTube videos to new courses, you will want to add them as a web object. When it asks for the address, you will want to use this URL:
and replace the video_id section with the id of the YouTube video. The video id is the string of characters after the v = sign in the YouTube URL: 

For more details on this, we have a great resource here: Storyline 2: How to Add YouTube Videos