Videos do not download in Storyline 360
I have contacted support with this issue. None of my courses will download with my MP4 files or an tiny AVI file. I need this escalated. I have read all these articles. I am using a trial version of Storyline 360. v 3.15.155810
The videos work in CAPTIVATE 2017 and STORYLINE 2.
The support person said that I have to view this in SCORM. I should be able to view this without using SCORM so I can make changes.
Should I uninstall 360 and reinstall it? I do this for a living and I'm losing money.