Videos won't play when published Nov 10, 2013 By Alexandra SCCC Videos inserted via Insert-->Video from file won't play on a PC when published. They're short mp4 videos. I tested it out using Chrome and IE. I haven't tried to play them on a Mac.
Phil Mayor Hero over 10 years ago11/10/13 at 9:13 am (UTC) have you tested locally or online? Always best to test online. If you have tested online is the mime type for MP4s the issue?
Alexandra SCCC Author over 10 years ago11/10/13 at 9:24 am (UTC) I tested it online. Locally everything works well. I'll look into the MIME type. What should I do first?
Phil Mayor Hero over 10 years ago11/10/13 at 9:27 am (UTC) http://www.articulate.com/support/presenter-09/mp4-videos-require-a-mime-type-on-your-server-to-play-properly This may help it is for presenter but is relevant here
Leslie McKerchie Staff over 10 years ago11/11/13 at 6:00 am (UTC) Hi Alexandra! Looks like Phil is assisting you here, just let us know if you need anything further.
Alexandra SCCC Author over 10 years ago11/11/13 at 7:08 am (UTC) Thanks, I'll try to see if that can be done and will post my results.
Leslie McKerchie Staff over 10 years ago11/11/13 at 7:30 am (UTC) Sounds great, thanks for the update Alexandra
6 Replies
have you tested locally or online? Always best to test online. If you have tested online is the mime type for MP4s the issue?
I tested it online. Locally everything works well. I'll look into the MIME type. What should I do first?
http://www.articulate.com/support/presenter-09/mp4-videos-require-a-mime-type-on-your-server-to-play-properly
This may help it is for presenter but is relevant here
Hi Alexandra! Looks like Phil is assisting you here, just let us know if you need anything further.
Thanks, I'll try to see if that can be done and will post my results.
Sounds great, thanks for the update Alexandra
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