Web Object Sizing-Scaling

I do not know if this is a bug or possible new feature. When viewing a course that contains a web object on an iPad or iPhone, the web object does not resize or scale. The web object does resize (scale) when viewed on a computer. The web object points to a folder (web\index.html). In this case, the web object opens a game that was built in Phaser.

Any ideas?

42 Replies
Leslie McKerchie

Hi Stephen and welcome to E-Learning Heroes :)

Thanks for reaching out and letting us know what you are experiencing with your course.

This thread is a bit dated and it looks like the issues were from previous versions.

  • Would you be able to share a sample of your .story file so that we can take a look? 
  • What environments/browsers are you noticing an issue in?
Video Nexus

Hey there.

The work is sensitive so I won't be sharing a story file.

What I am doing is inserting a web object. I'm using a pdf for the object but the pdf isn't scaling in the window.

steph
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Ashley Terwilliger

Hi Stephen,

The PDF or any web object should be displayed within the Storyline slide - but it's not going to scale larger than that. You could look at hyperlinking to it, and allowing the learners to open it in a new tab?

If you're able to share privately our Support Team is always happy to take a look and sign an NDA. 

Ashley Terwilliger

Hi Tracey,

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Sorry for the confusion! 

Video Nexus

You know what? I bet that the pdf was authored with scaling turned off. I'll give it a try with another one.

steph
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Ashley Terwilliger

Hi Adélaïde,

I'm sorry to hear you're still running into the same issue, but we'd love to help and take a look. Can you share examples of these courses from Storyline 3 and Storyline 360? That'll help us narrow down what's going on. You can post those here in E-Learning Heroes or send along to our Support Team privately!

We'll delete the files when we're done troubleshooting. 

Lauren Connelly

Thank you to everyone who brought this bug to our attention!

Good news, we've released the fix today in Update 34 (Build 3.34.20804.0) for Storyline 360! 

In the update, you'll find that Web Objects are no longer misaligned and sized incorrectly in the published output when using an iPhone!

All you need to do is update Storyline 360 on your Articulate 360 Desktop app!

Head over here to see all the other fixes included in this update.