When user retakes quiz, score is not resetting to 0

Do you have a trigger to reset the results?

MOve the reset trigger above the jump to trigger, nothing will ever trigger after a jump to trigger

Introductory slide - triggers

Results slide - triggers

Sorry Phil but when I retook the quiz the score is still not resetting to 0. It's retaining the previous score?

On the second image the reset results trigger has to move above the jump to trigger. Also may need to check that your condition is met

IS your condition being met probably need to add a reference to that variable so you can see it is true before jumping

I would move the condition onto the jump to trigger as well to make sure that way it wont jump if the condition is not met

I have moved the Reset above the Jump but getting same issue.

With regards to the Condition - which slide would that be on please/How do I set that please?

Are there any tutorials on setting up a small quiz with retake quiz options please?

I have no idea which slide the condition is on. 

On your results slide add a reference (on the insert menu) for the variable called "Exercise1Complete" as I suspect that the variable is not true.

Can you upload the file may be easier for me to fix and show you what I did.

Is there somewhere I can upload the file privately please? It's not for public viewing. 

Hi Meera,

You can share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

I've sent my file off to Articulate Support team. 

Thanks, Meera. I can see that you're currently working with Lejan, and they sent a reply to you on 9/23/2021. Did you get this email?

I implemented their suggestions but still having issues with the scoring. I have replied asking him to give me an upload link so I can send the story through again. 

Hi Meera,

Would you please explain this part of your post "so when I retake the test my score is my previous score plus my new score."? I don't understand how come two scores are shown on the same result slide. Anyway, for a given scenario, I would try to put the reset trigger on your beginning slide: Reset results 15.1RESULTS when the timeline starts on this layer if Exercise1Complete is true. As Phil stated above, It would be great if you can upload a sanitized version of your file so someone can take a better look and resolve the issue. 

The course has 6 quizzes.

Once the user has taken all 6 quizzes, they are taken to the Results slide. If they wish to improve their score, they click RETAKE QUIZ 1. Problem I am having is that when they retake quiz 1 (or any other quiz for that matter) they get their new score added onto their score prior to the retake. That's what I meant by 2 scores are shown on same slide. 

Thanks for the tip - I shall review all the slides to see if they are set that way. 

IT is really difficult to guess without seeing the file or how the triggers are set up to calculate the score. 

I understand Phil.

I've now sent the Story zip file to Articulate Support (their privacy policy says it will not be shared publicly which is reassuring).