Where is my backup, Articulate (Rant)

Jun 28, 2020

I have to admit: I am angry and this post is not going to be about constructive criticism (although it could be inferred). I don't mean to insult anybody personally, though. As most problem causes are systemic or don't have to deal with toxic user behaviour, this would be cruel.

I don't know if you knew, but Storyline 360's backup feature is unreliable. An unreliable backup is not a backup! Or maybe I am mistaken and you can tell me where to find those backups, you'd certainly make feel like a fool. Also, since Storyline supposedly creates them every ten minutes, I assume there is more than one, anything else would be silly.

Still, at least it works most of the time (feel free to forward this slogan to marketing). Apropos, Storyline will not always restore the backup itself, for reasons only engineering will know. However, that does not necesserily mean there is no backup. It often(?) ends up in "%appdata%\Articulate\Storyline", which is nice (unless you don't know about it).

Not this time, though. Loading an image from a sharepoint sync over an unreliable internet connection is certainly difficult without crashing. Sadly, I can't help but feel partially responsible for trusting a software that is seemingly held together by duct tape and positive thinking. But let's not be overly negative. It's certainly a step in the right direction that it doesn't always crash and burn when an assertion fails, I prefer white boxes with red x's over losing data.

I don't blame engineering, the problem is usually less informed and better paid. While I am happy to see that you are trying to become WCAG compliant, please, please, focus more on making the program fast and reliable. I'd even help if I didn't fear that all my work would end up buried in the vast ocean that is salesforce service requests, never to be seen again by mortal men.

As a final tease, here's a lifehack for other users:
Get an egg timer, set it to 30 minutes. "Save As" when it rings, repeat. Congratulations, you now have more reliable backup. Even better: if it fails, it's probably your fault, no need to be angry on the internet. I'm going to use that from now on.

"Kind" regards,

(I'm feeling much better now, thank you ;-)

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