Why isn't NOTE SPACING applied in player?

Hi Tricia! Looks like a similar question has been addressed here.

Was there ever a fix to this issue? I'm having this issue now - - none of the formatting that I've put into the Notes section is carrying over when I publish the course.

Welcome to eLearning Heroes, Shari. Happy to help! 🌟

Since this is an older discussion, let's start fresh:

• Could you share more detail on the formatting options that do not carry over to the published output? Click here to see the supported formatting items for Notes. 
• Do you see the formatting issue in just the published output, or during Preview as well?
• Would you mind sharing your .story file with me? I'll try to replicate the behavior, and will delete it after troubleshooting. You can send that Storyline file to privately to me here.

Katie, I found it is an issue with Firefox. None of the spacing, font selected, etc displayed properly when I opened the published output version using Firefox. It was as it should be when I used IE. And it displayed properly when I used Preview. So there must be a Firefox setting that doesn't play nicely with the published outputs.

Thanks for the additional information, Shari.

I did a quick test with the Notes and it seems to be working well for me in Firefox.

You can take a quick look here:

It looks like Katie shared how you can share a file with us above, so just reach out if you need some additional help.

Below are examples of how they display between Firefox and IE. Notice that Firefox doesn't have the spacing.

Hi Shari,

I shared a link to my published output above, but I'm not seeing the same issue you are displaying in your images.

It does look like you're using the Classic Player, so I republished to reflect that here.

It still looks as expected in Firefox for me:

On further thought, are you using Storyline 2? If so, when you open your project (or you can check mine here) are you seeing the story.html file or is the story_html5.html displaying?

Viewing the HTML5 output in Firefox is not a supported viewing environment for Storyline 2 as you can see in this documentation.

I am using Storyline 2. I right clicked on the story.html file and did Open With. When I select Firefox, it doesn't display correctly as indicated in my screenshot I attached previously. I did not use the story_html5.html file.

Hey Shari,

Perfect. Thanks for the update.

When you open the link, is that being redirected? Take a look at what happens when I open a story.html file in Firefox.