Windows 10 - Character Heads off-set

One of my colleagues has upgraded to Windows 10.  When previewing or viewing the project, the illustrated characters' heads are shifted off the body.

Has anyone else encountered this?  If so, what is the solution? 

We tried following the DPI Support information for Windows 8.1 but what we tried did not work.

 

 

5 Replies
Ashley Terwilliger

Hi Henry,

When we've seen the decapitated characters it was always connected to the DPI setting. Did you restart after following all the steps? There are directions here for Windows 10 as well. 

Are you seeing this only while previewing or viewing the published output or when you see the character on the slide stage as well?