Wistia-hosted video not displaying via video embed

Hi Darrin, 

I'm not much of a code reader - so I wouldn't know for a fact that anything is off within your code, but I saw the same behavior when adding the code to Storyline. I'm curious if you've tried other Wistia videos or Youtube videos to narrow down where the issue occurs. In regards to being able to previously use the code - was it prior to a Storyline update? Have you looked at one of those older courses to see if Wistia changed how it sets up the embed code? 

Could be related to a SL update not sure. Will do some more testing with SL and other tools

Please feel free to keep us posted Darrin!

I am having the same problem, I have tried uploading a few videos as i need the scrollable videos seperate for teaching purposes. All i am getting is an "failed to open internet page" display inside my iframe??? please help 

here is an example: 

Hi Clayton and welcome to Heroes!

I don't see any other updates from Darrin - so I'm not sure what he ended up determining in regards to how Wistia videos played. You'll want to be sure you're following the directions here in regards to inserting a web object.   Also, that image shows it within your .story file - have you tried publishing and testing the published output within the intended environment to see how it behaves? 

Found out the wistia iFrame embed code is missing the initial "http://

Beginning of incorrect Wistia iFame embed code for my example:
<iframe src="//fast.wistia.net/...

Corrected code beginning:
<iframe src="http://fast.wistia.net/...

Thanks Darrin for updating us here on what you found in regards to the Wistia code. 

Apparently the issue is Storyline doesn't identify the Protocol Relative URL that Wistia provides in the default iFrame embed code. Here's what I learned from Wistia:

The reason for this is whatever you're using to build the website the video is embedded on isn't capable of identifying a Protocol Relative URL (which is why there is no HTTP needed in the iFrame embed code). You'll need to manually add it in order for your site to process the video correctly.

So in order to correct it manually, you have to enter "http:" in front of the "//fast.wistia.net/..." that Wistia gives you. Not a big deal once you know the trick. At least that works for me.

I found that I actually had to insert https: in the location that Darrin mentioned - just in case http: happens to not work for anyone else.

Thanks Ariana for sharing that here. 

Really appreciate you sharing in applicable threads here Ariana :)

I have been trying the same thing, but no matter what code I add as a web object, it does not work. I'm using the default embed codes from Wistia (have tried all of them, in several combinations, and I've added both http: and https: to the link, but the error message I get in Storyline 2 is that it is not a good link. So am I adding the code incorrectly? if that code is not recognized as a website, do i still enter it in the Http line in the dialog box? Do I put an http: code before the <iframe src... code? please help. :) 

Hi Cynthia,

Do you have the link or the code handy and able to share here? That way folks could double check it for you and help spot where anything might be off.

Thanks, Ashley, I just heard from Miker and got a solution that worked. :)

He's fast like that - glad our Support Engineers were able to get you situated! 

I am unable to get my Wistia embed code to work in 360. When I paste the message says a video cannot be inserted from this embed code. I am not great working with HTML but I do know that Wistia now adds the HTTPS: automatically so I do not have to add that. Any suggestions? Thank you

Hi Derick! 

Any chance you can share the embed code you're using here in the discussion thread? I'd like to take a closer look at it and test it in Storyline 360 from my end. 

Thanks!

I was able to figure it out on another related post. I needed to use the Fallback Embed Type instead of the default Standard Embed type.

Thank you for your email though!

Kind Regards,

Derick Young

Thanks for the update Derick :)

It looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

Whoops. Thanks Leslie

No worries on our end Derick, just wanted to be sure you were aware :)

I would have never known. Now I do. So thank you again!

I realize this is an old thread, but can someone post the embed code for Wistia videos? I am having the same issue.

Found it!

<iframe src="//fast.wistia.net/embed/iframe/videocodegoeshere] allowtransparency="true" frameborder="0" scrolling="no" class="wistia_embed" name="wistia_embed" allowfullscreen="" mozallowfullscreen="" webkitallowfullscreen="" oallowfullscreen="" msallowfullscreen="" width="620" height="349"></iframe>

<script src="//fast.wistia.net/assets/external/E-v1.js" async=""></script>