Won't Advance Beyond Submitting Interaction in HTML Preview / LMS
Apr 20, 2018
I'm having a frustrating issue that I can't trace. I have a quiz with 3 running totals, so I have a custom set of variables created to track them. I need my LMS (Litmos) to be able to report all the totals. After the quiz, I have three basically dummy NumericalEntry slides set up (titled "Calculating...") to record each value, and a fourth as the Results slide to report to Litmos. I want my presentation to automatically run through all of these, then jump to my scene where I show the user's results and break down the meaning. But in preview mode and after publishing & opening the story.html file, it kept getting stuck on the first NumericalEntry slide.
I fought with this for a very long time, trying every way I could to automatically or manually allow the user to get past this slide, but nothing worked. Then thought I had the issue traced to the web browser not allowing Flash. I opened the story.swf file and it worked fine. It also worked for me after uploading the published SCORM file to Litmos and taking the course as a learner, and even reported the variables correctly. However, I asked three colleagues to test, and they all hit the same problem I had before (freezing on the dummy calculating slide) with no way to advance. We are all using Chrome updated to the latest version (66.something as of right now).
I've attached my entire presentation to see if anyone can help. It has our company logo, but there's otherwise nothing proprietary about it. Apologies for not streamlining this for testing, but I've already spent a mind-numbing amount of time trying to get this to work, and I also don't want to inadvertently remove something that may be relevant to the issue. You can skip most of the audio parts by clicking near the end of the timeline as each slide starts.
I really want to avoid having to recreate the results slide I made because it has well over a hundred triggers to set the pie chart based on the score values, and I can't copy those to a new slide.
I'm pretty much at my wits' end and would appreciate any help I can get. Thank you!
7 Replies
Hi Carbonite,
I'd love to help - I tested it by publishing with Storyline 2 Update 12 and uploaded to SCORM Cloud to test it. I was using Chrome 65 and then updated to 66 to test it in both versions. Each time I was able to navigate through the course and to the quiz and final results slide (I like how that transitions - very slick!). Can you give this a test and let me know how it behaves for you.
Keep in mind, that some browsers such as Chrome have started to disable Flash by default, but since you included the HTML5 output - that should be working for you in Chrome (that's what I saw).
Let me know how your test goes!
Thanks for taking the time to work through this Ashley! I'm back in the office after a welcome break.
I took the quiz from your SCORM Cloud link; did that link correctly work for you? When I took it, it froze after the second "progress" bar filled before the results slide, which is the same problem area my colleagues were having in the Litmos test. This happened in Edge and Chrome (both updated).
In our in-house testing, I have been able to log into Litmos from 2 different computers and successfully complete it using Chrome, but four others (three also running Windows 10 and using Chrome with [*.]litmos.com added to the Flash exceptions, one from a Mac using Chrome) could not. One of our testers was a web developer who looked at the source code when it froze: he doesn't think it's a JavaScript or Flash error, but an exception with a variable within the quiz, which is confusing because you and I have been able to get to the end of the same quiz (in some circumstances).
I had a working theory that maybe only the uploader can successfully finish it, although that doesn't really make any sense and I don't know what solution that would implicate. However, I made a trial account on SCORM Cloud and uploaded the quiz there. When I took it from there, it froze for me again.
I'm confused which variables are left to test here. I've confirmed I'm running Storyline 2 Update 12 (1705.520). Can you think of anything else it could be?
One other piece of info that may be relevant: during our in-house testing, myself and the web developer took the same course from the same location in Litmos and chose the bottom answers in all questions. I got to the results slide and he did not. This would seem to eliminate the variable variable.
We've spent some more time testing here and one of the only ideas that still makes any sense is that the HTML5 version doesn't work while the Flash version does. I noticed in this article that there are some small differences between HTML5 and Flash. Most of our machines are managed by group policy, and even though Flash is set to Allow within Chrome on those machines, I suppose it's possible that it's still playing the HTML5 version by default? We've also had mixed results with different users testing in Firefox and Internet Explorer, which supposedly can't play the HTML5 versions anyhow. So this is a long shot.
Is there any way to force the Flash version to be used? If I publish the SCORM content, delete the "story_html5.html" file from the output, then zip that and upload it, will that force the Flash version to be the only one that can possibly play?
Hi Carbonite,
The quiz and results slide did work for me, so I suspected it may work for you. 😕 I'm sorry to hear it didn't and your results have still been inconsistent!
If you didn't publish with the HTML5 option selected, that would allow it to default with showing the Flash output. I wouldn't suggest removing story_html5.html from your output though as it's not something we'd recommend. ;-)
Are there any further/advanced troubleshooting options available? My company wants to incorporate this quiz into our new hire training curriculum, but it won't be very useful at all if it doesn't work. Please advise.
For what it's worth, I'm getting much better performance after deselecting HTML5 in the SCORM export. Everyone who previously couldn't complete the quiz with HTML5 (so far) can now, and the scores are still reporting. There must some element in my presentation that isn't compatible with HTML5, although it's not obvious what that would be.
If anyone else is experiencing a similar issue: even though disabling HTML5 isn't recommended, it might be the only way to get it to work reliably.
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