2 Replies
Rafael Molina

Hi Hilary,

Apologies for this hassle. Storyline 360 works with 32-bit and 64-bit desktop versions of Microsoft Office 2010 and later, but it isn't compatible with the following:

Office 365 web apps
Office 365 mobile apps
Click-to-run versions of Office 2010

May we please know if the version of your Word is installed to the local computer or is it a web app?

Ashley Terwilliger-Pollard

Hi Hilary,

A couple other questions to help troubleshoot this:

  • Do you have Word installed on your computer? You mentioned using Office 365, is it the Web-based version or you open tools like Word without internet access?
  • Do you see an error message when attempting to publish to Word? 
  • Is that the only publishing method causing you trouble? 
  • Are you on the latest updates of Storyline 2 (Update 13) and Storyline 360 (Update 19)?

Let us know and we'll figure out next steps from there!