Zoom won't start from beginning of timeline

Jul 08, 2019

Hi!  So I have a zoom region that starts at zero, or the beginning of the timeline.  It has worked properly for all other slides, but for one slide it starts zoomed out and then zooms in right away (instead of starting in the zoom region).  Any suggestions?  Thanks!

12 Replies
Ashley Terwilliger-Pollard

Hi Rebekah,

Sounds like there may be something on that one slide interfering with the zoom region. I'd love to take a look! 

Are you able to share a copy of your file with us? If so, you can upload at this link using the Add Attachment button or you always have an option to share privately with our Support Engineers. Either way, we'll delete it when done testing.  

Lauren Connelly

Hi Lauren!

It doesn't look like Rebekah needed further assistance. I'm happy to take a look at your file to see what is happening with the zoom region.

You can share your file by using the "add attachment" button in this discussion. Or you can share the file privately with our Support Engineers by using this link.

Kevin Bruzan

I have also experienced this since upgrading to Storyline 360.  I'm working from Show It step-by-step instructions (which default as a full screen.)  I want the full screen to zoom out to show some work space on the last page of the scene where I have text to the left that I want people to see. So on the last frame I either have an image of the last frame of the Show It steps or a short video that zooms out from full screen to a smaller image.

On this last frame, it fails to start as a zoom in.  Instead, the screen is at regular size (no zoom effects) until the point where the zoom out is supposed to occur.  It then suddenly zooms in and immediately zooms back out.

I cannot share content to that demonstrates this.  I have seen it primarily from content originally created in Storyline 3 that was converted to Storyline 360, but I think I've also seen it in orginal 360 content as well.

It occurs only when the zoom is against the 0 (zero) mark in the timeline. If you nudge the zoom off of the zero, the zoom in occurs and sticks until the point where zoom out is appropriate.

Ren Gomez

Hi Kevin,

Sorry you're running into this issue as well! It looks like we have it reported to our team as a bug, and will continue to keep an eye on it to evaluate how many customers are impacted and what impact it has on courses.

I'm glad you were able to find a workaround by nudging it just slightly off the zero mark as I'm sure this will be useful for any other members who come across this issue! We'll be sure to jump in here and let everyone know if any progress is made.


Kevin Bruzan

Update:  I've resorted to rebuilding the slide as the original frame was one imported in from the older SL version.  When I rebuild the slide, even using simple copy/paste of objects from the old slide into the new one, the zoom function seems to work.  Although I don't think you can copy/paste the zoom effect anyway, I was sure to specifically rebuild that in the new frame.

Pano Kallis

I had a similar situation with the zoom effect not working when placed at the start of the timeline. To resolve it, I had to remove the main slide transition from the Transitions tab as it appeared to interfere with the zoom functionality at the start. This resolved the issue but it's likely a bug. 

Vincent Scoma

Hi Rebecca,

Thank you for letting us know! 

While I don't have any updates to share on this, I am adding your comments to our report. You are in the right place, and we will be sure to provide an update to this thread as soon as we have more details to share! In the meantime, did the workarounds provided resolve the issue? 

Lauren Connelly

Hi all!

I wanted to share that we aren't seeing the behavior reported where the whole slide shows briefly then immediately jumps to the zoom region in Storyline 360 (Build 3.49.24347.0).

If you still see this snag, make sure you're using the latest version of Storyline 360. If you have additional questions, don't hesitate to reach out to us in this discussion or in a support case.