Today I updated my Google Pixel 2 XL from Android 7.0 to Android 8.1 and now as I open the Articulate app it only displays a blank white screen on startup and gradually after few seconds it crashes itself automatically. Can anyone please assist me to get the app working normally again?
Update: I uninstalled the app performed a reboot and reinstalled the latest version of the app and it has been working just fine once again. Thank you so much for the solution Ashley.
I saw you also started a support case, and my colleague Renato will be in touch soon. You'll want to let him know what Articulate tool you're publishing with, and which version as that'll help us troubleshoot the issue.
Have you already checked for any updates to the App or looked at reinstalling it? Can you also let us know if you're able to view the courses outside the app in the Chrome browser for example? If you've set it to include the AMP it'll open there automatically, but you can often redirect to the HTML5 output by changing the end of the URL to be "_html5.html" versus just ".html"
Let me know, or feel free to respond to the support case notification you got.
It sounds like you should start by checking for any updates. If there aren't any, I would try to uninstall and reinstall. If that doesn't work, I would have our Support Team take a look. You can submit a case here.
If the Articulate Mobile Player android app is not working, then follow the below steps.
1. Restart your phone and try reloading the app 2. Go into settings - application manager - clear cache on the app 3. Make sure internet connection is strong 4. Delete the app and reinstall it 5. Update app, phone, or tablet
5 Replies
Any help?
Hi Vikas,
I saw you also started a support case, and my colleague Renato will be in touch soon. You'll want to let him know what Articulate tool you're publishing with, and which version as that'll help us troubleshoot the issue.
Have you already checked for any updates to the App or looked at reinstalling it? Can you also let us know if you're able to view the courses outside the app in the Chrome browser for example? If you've set it to include the AMP it'll open there automatically, but you can often redirect to the HTML5 output by changing the end of the URL to be "_html5.html" versus just ".html"
Let me know, or feel free to respond to the support case notification you got.
I have faced the same issues, please help me too.
Hi Paul,
It sounds like you should start by checking for any updates. If there aren't any, I would try to uninstall and reinstall. If that doesn't work, I would have our Support Team take a look. You can submit a case here.
If the Articulate Mobile Player android app is not working, then follow the below steps.
1. Restart your phone and try reloading the app
2. Go into settings - application manager - clear cache on the app
3. Make sure internet connection is strong
4. Delete the app and reinstall it
5. Update app, phone, or tablet
Regards, Sheryl brock,
AppValley