Best practices in elearning - demo or hands on?
Good morning. I wonder if anyone has some thoughts on this topic.
I work with sales managers to develop training for our sales team (independent contractors like Tupperware reps). I predominantly use Storyline because most of our "courses" are fully narrated. I can't get anyone here to think beyond voiceover PowerPoint, so that's basically what they think I do. I use Rise when we have something that's not narrated.
Here are my quandries:
1. I have a mix of approaches. Is this too confusing for users to follow, or does this help to keep it fresh and interesting? Some courses have branching scenarios. Some I have the user clicking the buttons on the screen to advance to the next step (when there is one); otherwise, they click the Next button. Others are simple demonstrations where they don't click. I try to choose the method that feels best for the material.
2. My most recent course has stymied me. The user is clicking next through the first few screens. On the first screen where it says "click Business Resources" - and it's highlighted with a red rectangle - they feel stuck and report that the "video" is broken. I find it so odd to suddenly get several comments. I'm going to change up the narration to make it a stronger call to action.
I think I'm suddenly doubting myself because of these recent reports that the "video is broken." It makes me feel like I must be a poor designer, and it makes me doubt whether I'm confusing people.
I appreciate any thoughts. Thanks!