Course not advancing to next slide when learner clicks "Next"

Jan 09, 2017


I am a bit stumped on something that I hope has a simple, obvious solution that I am missing.

I have a course with 60 slides. On slide 41, when the learner clicks next, the course jumps to slide 54 for no apparent reason. Here's the scope of my troubleshooting so far:

  • Slides 42-53 exist, and are right in line between 41 and 54. I see no reason why the course should jump from 41 to 54.
  • The trigger on slide 41 indicates to jump to the next slide, which should be 42 (not 54).
  • When I change the trigger to jump to slide 42 (by naming slide 42, not just leaving it as "jump to next slide") the course still goes to slide 54.
  • When I click slide 42 in the menu, the course goes right there. When I preview slides 42-53, they exist and work just fine. I simply cannot make slide 41 go to slide 42.
  • I have deleted and recreated the trigger several times, as well as have tried deleting the next button and re-adding it to the slide. No amount of trigger changes will make slide 41 go to slide 42.

Help? Please and thank you?!

3 Replies
Trina Rimmer

Hi Laurel. That definitely sounds perplexing! One thing that might help us troubleshoot is if you can share your project file. That way we can see your set-up and triggers in detail and try to recreate that behavior. If that's not possible, a quick screen capture video of the behavior and your triggers or some screen shots may also be helpful to folks.

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