Helping Clients Focus on the End Result
Looking for tips around the Analysis phase.
Too often, customers come to us with a pre-determined idea about what training should look like ("I want a CBT," etc.) In reality, they usually don't know what the best option is since they haven't thought through it enough, or even if training is the right answer for their circumstance.
What questions do you ask clients/internal customers, etc. to help them define and clarify the end results they are looking for? For example:
"What is the end result you hope to get from this training?"
"What is the biggest challenge that you hope to solve with this training?"
"Finish this sentence for me: 'As a result of this training, our employees will be able to...' "
What other questions do you ask to help clients focus on the end result?