6 Replies
Bob S

Marijke,

Am I understanding correctly that you aren't asking how to train learners about an existing process, but rather you are asking how to design a new process altogether?

If that's the case, it's a little far afield for this community as we are learning professionals vs process improvement/design experts.  But that being said, there are a number of great process design and improvement methodologies out there.  Some of the most well known are things like LEAN, AGILE, Six Sigma and more. 

Hope this helps and good luck!