Forum Discussion
❓ Storyline JavaScript PDF Download Error: “The file has been moved or deleted.”
Hey Everyone, I’m trying to add a download button inside my Storyline 360 course that lets learners download a Word and PDF documents before they can proceed.
I followed these steps:
- Inserted my PDF into the Resources / WebObjects section.
- Published the course (SCORM).
- Located the published folder: story_content/WebObjects/8DAu1K9vF5/MyDoc.pdf.
- Added this JavaScript trigger to my slide:
var player = GetPlayer(); // Path to PDF inside story_content/WebObjects var filePath = "story_content/WebObjects/8DAu1K9vF5/MyDoc.pdf"; var link = document.createElement("a"); link.href = filePath; link.download = "MyDoc.pdf"; document.body.appendChild(link); link.click(); document.body.removeChild(link); player.SetVar("DocumentDownloaded", true);
⚠️ The Issue
When I publish and run the course, clicking the button gives this browser error:
Error: “The file has been moved or deleted”
Even though the PDF is physically inside the story_content/WebObjects/8DAu1K9vF5/ folder.
How can I fix this error?
5 Replies
Have you tried this without JavaScript, using just the download file trigger?
I have a similar issue this morning. I tested the process last week and it worked. I am using a button with a trigger to the URL of the PDF loaded in the Resources of my Player. According to the directions, I published the course to Review 360 and opened the PDF from the Resources. I then copied the link starting with the story_content/ and pasted to the Trigger OpenURL/file when the user clicks the button. I now get this error:
This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>DRVFER5YXHE0VGDN</RequestId>
<HostId>llf2UYqE2KAyCn4GcqJx/xAEinsz6GIFLyrbl7Y40eHs8pke9Vsz5s+6/rONt+CbpIITWy/XX/ep15v595LfSkRBE+0pTj6/</HostId>
</Error>
Like; Open file/ URL Trigger?
The PDF does still open from the Resources so that is not the issue.
I found a different set of directions here that did work. https://community.articulate.com/discussions/discuss/actions-based-on-opening-resources/1228136/replies/1228956
