Forum Discussion

PatrickGilroy-0's avatar
PatrickGilroy-0
Community Member
2 years ago

360 images not working on Windows Touch devices

We have recently built modules using the 360 degree images feature in Storyline 360. These work as expected on Desktops and on mobile devices using the responsive player, however not on the device the content was desinged for.

These devices are Panasonic FZ-G1s,  which are Windows 10 touch devices. I understand there were issues with compatibilty in the past with these kind of hybrid touch devices, but was under the impression these had been patched out over the past few years.

Specifically, it is just the 360 images that are causing issues, meaning you are simply unable to register any kind of input, whether that's a tap or drag to move around the image. Drag and drop, etc. interactions seem to be working ok.

We are exploring whether it is possible to 'brute force' storyline to launch in the mobile responsive player as this remedies the issue, but so far cannot see a way to do this.

Any help would be greatly appreciated.

storyline 360
  • EricSantos's avatar
    EricSantos
    Staff
    2 years ago

    Hi Patrick,

    Thanks for reporting this in a support case as well! I see you're working with Chester, and unfortunately, what you've seen has been logged as a possible product bug observed on touch-enabled computers and Wacom pen tablets.

    Please feel free to reply to the support email if you have questions about the issue.

  • BenColey's avatar
    BenColey
    Community Member
    8 months ago

    Is there any solution to this yet?

    Am working with Viewsonic touchscreens in classrooms and not being able to navigate round the 360 images on the display is a real pain.

    • JoseTansengco's avatar
      JoseTansengco
      Staff
      8 months ago

      Hi Ben,

      Sorry to hear that you ran into this issue. We're still working on fixing the the bug discussed here but we'll be sure to leave a message as soon as a fix is released. 

      The workaround that we've identified is to use either a pen or trackpad/mouse to move the 360° image in your course. We apologize for any inconvenience this may have caused.

  • LucianaPiazza's avatar
    LucianaPiazza
    Staff
    6 months ago

    Hi Wesley,

    Thanks for reaching out!

    We don't have any updates to share at this time, but I've added your voice to this report. We'll be sure to update this thread in the future with any news. 

    Hope that you have a great weekend!

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