64-Bit Storyline 360

NOOOOOOOOOOOOOOOOOooooooooooooooo………..

That is not what I would suggest at all!!!!

In fact, it’s knowing that Autosave IS working that despite all the frustrations and panic, I kind of know that the most I will lose is 10 minutes of work. Unless it’s a catastrophic glitch that has occurred in the past (Storyline 1 & 2 were "hilariously" shonky).

No. Absolutely keep Autosave on.

I only mentioned it because I would receive the error message you get, and think “oh, that’s weird", and I would notice that in my folder there’d be 5-10 extra copies in there already and my only conclusion is that Storyline glitched at some point, and started saving individual copies instead of autosaves. It’s only a theory.

Do not take any advice from me. I don’t trust my own advice.

Hello Eric,

You originally mentioned that you uploaded the log files to the support team. If you have the case number, I'd be happy to take a look.

If you do not have an email confirmation with the support case number and you sent the error message, this does not auto-create a support case. You can reach our team directly here.

Are they are any benchmarks out there to show how articulate performs at different processor speeds? Renders projects with multiple cores?

I know that articulate is only 64-bit and can only access 4GB of RAM, but until that happens, what is the optimum hardware for performance?

Hi all. I'm going to be upfront and say I don't know a great deal about the ins-and-outs of computer tech. However I have been trying to diagnose why I've been having lots of memory related crashes (being told there is insufficient memory when I try to save on a daily basis) since my workplace provided us with new laptops.

Am I understanding this thread correctly - that Storyline 360 isn't really designed to run on 64 bit machines, and this could be a possible cause of my issues?

Our new laptops are 64 bit and I'm currently trying to find out if our old laptops were 32 or 64 bit.

This is an issue we see regularly. The cause of the issue is a system issue.
Windows can only allocate a maximum of 2GB memory to 32bit applications. This is a combination of all of the 32bit applications you have open. We quite often see that clients are using Microsoft Office applications and their installed office programme is the 32bit version.

Ideally they would need their IT department to give them the 64bit version so that this free's up the memory to be used by Storyline 360.

To see what you are using you can open up your task manager (Ctrl+Shift+Esc) and any open 32bit applications will have (32bit) after the name of the application.

The interim option is to get the user to close down the other applications so that Storyline can have more use of the memory so that the crashes stop and they don't get the low memory error showing up.

The only other thing we can do as mentioned by Articulate staff is to put in a feature request to the Articulate Development team and the more it is mentioned the more hope we have of them looking in to a 64bit version of Storyline 360
http://www.articulate.com/support/contact/submit.php?form=feature

I hope this helps.

Over 30 crashes in the past two days due to memory issues with this, and only this, application. This one pops up now, as well as the ones Diarmaid is getting as shown above. I have nothing else open, Outlook closed, Edge closed, WebEx closed, PShop closed, even itty bitty memory user Notepad is closed. I'm manually saving after every change (something I thought I wouldn't have to do again) as I don't even trust the autosave feature. 

And I have researched others as well, and agree with Jurgen, no other software of any caliber or worth as much, still only offers a 32bit Windows version. They have all gone 64bit and offer full Macintosh versions. Did the developers at Articulate all quit? And if so, where did they go so I can start researching that product! I might have to go back to Lectora!

Here's another one from yesterday. Not as frightening as Dwayne's "unable to save" message (seriously??? like how utterly heartstopping is it to receive THAT message no matter how robust you think the autosave is?) but still, this kind of tells me that Storyline is literally fighting with my Windows somehow.

All I did was click on that Draw icon and there was a flash and the Explorer.EXE modal popped up as well somehow making the settings app, which was open in the background, semi-visible.

Had to force quit because the entire Windows environment was unresponsive. Storyline just hung then when I tried to open it - so I did yet another uninstall and fresh install. This is just exhausting having to battle with the software one is trying to make a living with.

which systems are you using

in my experience, storyline is much more stable on windows 7 - even though it is not officially supported

at least articulate teaches you - that you always need a good independent backup strategy for all your projects - or you are lost

Third year replying to the same thread with the same message:

"Checking back in to see if the 64-bit version has made it onto the official 'Articulate' road map yet? "

Increase your prices with no improvement in product since storyline 2. Just really gross feeling. Borderline scam.

I'm curious to know if the recently announced sun-setting of Storyline 3, and Articulate's obvious shift to subscription only, may finally see a move to 64bit for Storyline 360?

If we don't hear anything from Articulate on this matter soon, my organisation will begin actively exploring a migration come 360 sub renewal time.