Access path denied - Republish with audio file - SL360

Hi Joyce,

When you insert audio into Storyline we convert it to an MP3, but that image it showing a file path to your published output. Where was the audio originally inserted from? 

How are you attempting to publish the file? Can you try importing it into a new Storyline file? 

Hi Ashley,

It seems that importing it into a new Storyline works... I tried to republish and did not have this issue.

I'm using the same .story for one project so it keep the same settings, it could come from that. I'll come back if I face this issue again when I adapt the settings.

Hi Ashley, wanna have some fun?

I faced another bug. And then this bug resolved. But the audio bug came back.

I'll just keep publishing into a new file because I don't want to lose more time on this project. But it would be nice if your team could investigate into this issue some day.

Bests,

Joyce, make sure you don't have the published output still open in your web browser. I had the same problem and it seemed like the browser had the audio file locked when I tried to re-publish my project. Closing the browser windows fixed the issue for me.

Michael, thanks for the tip, I'll try next time to see if it resolves this problem.

Sadly, I'm working with aditionnal javascript so it's quite a must have to be able to keep my output opened. My script.js is already erased at publish, so it'll increase the number of operations I'll have to manage to test my work in progress.

I can understand that.

I'm getting the 'Access to the path is denied' error as well but in my case, it is to do with the .png image files. And it appears to be pointing to different image files with each publish. 

I have also tried Michael's suggestion by closing all Chrome browser windows and making sure Chrome is not running in the background. Still getting the same error.

I was able to publish a blank project successfully with a couple of images thrown in. 

Hello, Boon Teng. It looks like you're working through this in a case with Christopher, and your team is scheduling a remote assistance session with him so he can investigate this issue directly on your computer. We'll do all we can to get this resolved. If you have any questions about what Christopher shared with you, let us know!

Hi there, Anjali!

I'm sorry for the trouble – that definitely should not be happening. I see you and Shiela, one of our Support Engineers, were knee-deep in troubleshooting and it looks like a clean installation resolved the 'Sync failed' errors for you?

Just want to be sure in case we need to dig deeper; Shiela and I are standing by!

I am getting the error, "Access to Path Denied", when trying to save a storyline file I am working on.