Annoying bug when changing shadow parameters

Hi Renato,

I'm sorry to hear that you are experiencing this issue when trying to change a shape's shadow! Here is a resource on how to access the format shape window. 

I can change the shadow of a shape without any issues by clicking on the Format tab, then Shape Effect. However, I was able to reproduce what you're experiencing by right clicking on the object to access the Shape Format window.

To correct this, I changed the display resolution on my desktop. If you haven't already, can you please try this? We recommend setting the resolution to 100% or as close to it as possible for best results.

I hope this helps! If you need additional assistance, you can share your .story file with us here, or privately through a support case. We will delete it from our systems when troubleshooting is complete.

Hello Kelly,

I was entering in the settings menu because I needed a different glow color from the shadow, that's why I clicked in the shape format window.

About the display resolution, it is on default settings, which is 100% resolution scale and screen size 1366x768.

Unfortunately this bug is very annoying because I need to close the file, then re-open to apply the shadow settings to the next shape.

About sending a .story file, in my opinion, I think it is not necessary, because everyone can reproduce this issue, like you did, by doing the same steps I show in the video.

Hi, Renato.

Thank you for checking the screen resolution!

I couldn't reproduce this on my end, so I went ahead and opened a support case on your behalf. You should hear from our team soon via email. 

Hello Maria,

Thank you for the response. Let's hope it gets fixed! :)

It is good that it didn't affect you, but me and Kelly unfortunately got the bug.