Articulate 360 Desktop App not launching

Hey Greg!

Sorry you are having such a hard time with this. 

I've opened a support case on your behalf as I mentioned here.

Thanks Leslie!

Hi,

I have the same issue. Has this support case been solved?

Karine

Hello Karine and welcome to E-Learning Heroes :)

It looks like Greg was able to reach resolution and it was a particular issue on his machine. 

That being said, I'd recommend that you work directly with support to diagnose what may be happening on your system as system logs may indicate something different.

You can reach out here with the details of your error.

I'm having this same issue...I try to open Storyline 360...it says it's initializing and then just disappears. I tried uninstalling and reinstalling and that didn't work.

Hey Danielle,

I just reached out to a similar post for you here.

As I mentioned, I made a note on your support case to connect the dots and share the troubleshooting that you've already shared here in the forums for our team as they continue to assist you.

Help! I am on a free trial and downloaded the desktop app. I am having the same issues (Windows 10). I have gone through all of the troubleshooting on the website, but nothing. I will not open and no error messages. Firewall is off. Help! 

Hi there, Cara! 

I've replied to you in another discussion here; linking the two for anyone else who may be following along. Thanks for sharing your experience here, and look out for an email from support@articulate.com with some next steps to try shortly! 

I just started having this issue. I was running just storyline when it asked me to log in.  I could not do that.  I unistalled and reinstalled the desktop app but it won't open.  I'm still able to run just storyline without the app.

Hi Nora,

I just replied to a similar post here and have opened a support case on your behalf.