Forum Discussion
Articulate 360 is down?
Or they decided they didn't want me anymore? :) While working in Rise 360, I was logged out and now unable to regain access to any Articulate pages or products. A variety of errors occurring after various attempts:
Gateway time-out
The web server reported a gateway time-out error.
- Ray ID: 8c945ebb48e4acaa
- Your IP address: 73.176.186.102
- Error reference number: 504
- Cloudflare Location: Chicago
Add yourself as a user
You're currently an admin on this account. To use Articulate 360 apps, please add yourself to a seat on your account.
Pretty-print
{"name":"AxiosError"}
Hi MariaChiesa and ChrisDorna,
I’m glad to hear the issue is resolved for you, MariaChiesa. We encountered a problem with our cloud service provider that affected access to some Articulate 360 products. Everything is more stable now, and our team is continuing to monitor the systems closely.
If you’re still running into trouble, please let us know here or check our Articulate Status page for the latest updates.
Thanks again for your patience while things got back to normal.
17 Replies
Same in The Netherlands
https://www.articulatestatus.com/ shows no problems????
Hi MariaChiesa and ChrisDorna,
I’m glad to hear the issue is resolved for you, MariaChiesa. We encountered a problem with our cloud service provider that affected access to some Articulate 360 products. Everything is more stable now, and our team is continuing to monitor the systems closely.
If you’re still running into trouble, please let us know here or check our Articulate Status page for the latest updates.
Thanks again for your patience while things got back to normal.
it seems working now, at least for our team!
Hi all
me an my team are getting the following error:
{"name":"AxiosError"}
could you please verify if the issue reported two years ago is now back?
no ETA
I've never liked the idea that I must be online and logged in to Articulate to use the product that I've licensed. Today's example supports that!
The great era of locally running software needing an internet connection to function for no reason.
Yes, I am having the same issue here!
I'm getting the Axios error too
Same ...
Yes - https://www.articulatestatus.com/
Thank you Ron! I checked there originally and it had not been reported. So I wondered if it was just me. Great that its been updated now.
Hello everyone,
We are investigating an issue impacting several Articulate 360 services, including subscription management, app usage, and access to www.articulate.com. The disruption is due to an ongoing outage with Amazon Web Services (AWS), affecting their customers. Our engineering team is collaborating closely with AWS to resolve the issue as quickly as possible.
I apologize for the disruption, and I'll let you know as soon as we're fully operational again. For real-time status updates, please visit: https://www.articulatestatus.com
If you'd like to receive notifications about future status changes, click the "Subscribe" button at the top right corner of the status page.
I cannot get on either. :(
