I need to reassign some Articulate 360 licenses that were either incorrectly assigned or assigned to a now-departed team member. Anyone know how I can do that from the "Manage Team" page as an Admin? Thank you! -Scott

Hello Sabongkoch, and welcome to E-Learning Heroes. 😊 Thank you for reaching out with a specific scenario you are concerned about. If I remove my team member A and assign the license to team member B without transferring the contents to others: Are there the contents still in the team member A account?Yes. If the content is not transferred, it will still be with the original Articulate ID. Does team member A still have access to the contents?No. They will need a seat on the team to access the projects. If I re-assign the license back to team member A: Can team member A make any changes to the previous contents and use the tool normally? Yes. Once they have a seat on the team, they will be able to continue working on projects. The user’s Rise 360 courses and Review 360 projects remain on our servers for at least six months. During that time, shareable links for the projects continue to work, so your team can still view them. However, no one will be able to edit or manage them. If the user rejoins your team, joins another team, or buys an individual subscription with the same email address within six months, they’ll have full control of their Rise 360 courses and Review 360 projects again. Articulate 360 Teams: Managing Content When Users Leave Your Team

Hi Sabongkoch, I'm glad that information was helpful. If more than six months pass, the courses are no longer on our servers, so they will not be able to edit or manage them.

Hi Julia, and welcome to E-Learning Heroes. 😊 Thanks for sharing what your current set-up is and what you are experiencing. You first need to add the employee to your team: Assign Users to Open Seats Then, when you remove yourself from a user seat, you can transfer the content: Remove Users Let me know if you need any further help with this.

When you roll over a team member you will see an "X" on the far right side. Simply click the X and it will delete the current member from the list and allow to re-assign that seat to someone else. As soon as you click the "X" you'll be presented with "Enter an email" for the new user invitation.

Hey Scott and welcome to E-Learning Heroes :) It looks like Bob has shared the steps with you here, but I wanted to pop in and share some documentation as well that includes removing and adding seat holders. Getting Started with Articulate 360 Teams

Articulate 360 License Transfer | Articulate

GregStewart-352
Community Member
4 years ago
Will the files save between transfer of licenses between users? (one employee is leave and want to assign to someone else but need the files)
- LaurenDuvall
  Staff
  4 years ago
  Hi Greg!
  
  Great question! Here's the content that is transferred between users: Rise 360 courses, label sets, and block templates; Review 360 projects; and Storyline 360 team slides.
  
  Content created in Storyline 360, Studio 360, Replay 360, and Peek 360 are saved to a user's workstation. You'll need to share this content with the new user separately.
JuliaDeGrave
Community Member
4 years ago
What if I am the Admin and I temporarily assigned the seat to myself? How do I assign the content to a new employee? When I try to enter the email of the new employee, I receive a message that says no results found.
JuliaDeGrave
Community Member
4 years ago
Thanks so much!
CatherineSto701
Community Member
3 years ago
I have a contractor working with us that needs to use all the apps on Articulate. Can I assign him my seat? and then when he finished reassign the seat back to me? Would all the content still be there? Thanks
LeslieMcKerchie
Staff
3 years ago
Hi Catherine,

You can assign your seat to the contractor. Here are some details on this process:

Articulate 360 Teams: Managing Users, Groups, and Admins

Please note, content is tied to each individual Articulate ID. You will need to decide what happens to the content when you remove a user from your team.

For example:

Remove Catherine from the team, do nothing with content (this keeps it with your Articulate ID).

Add the contractor to the newly available seat on the team.

All work done by the contractor will be under their Articulate ID.

Remove contractor from the team when work/contract is completed, transfer the content to Catherine.

Note: You will not be a member of the team, so you will have to follow the instructions here:
How do you transfer content to a new user when you don't have an open seat to give them?

All content pre-contractor and now from the contractor will be in Catherine's account.
SabongkochUdomc
Community Member
3 years ago
Hi. If I remove my team member A and assign the license to team member B without transferring the contents to others, are there the contents still in the team member A account? and if team member A still have access to the contents?

Also, if I re-assign the license back to the team member A, can team member A make any changes on the previous contents and use the tool normally?
SabongkochUdomc
Community Member
3 years ago
Hi Leslie. Thank you for your response. It is very helpful. If the user rejoin after 6 months, what will happen with Rise 360 courses and Review 360 projects?
RushikeshSar435
Community Member
2 years ago
Hi all,

We have brought Articulate team license for 1 seat, but the problem is mail ID on invoice is deactived 2 month back, how to transfer this license to other ID?
- JoseTansengco
  Staff
  2 years ago
  Hello Rushikesh,
  
  Good call on opening a support case! I routed the case that you opened to our Customer Success Team so they can help update the email address where your invoices get sent to. Someone will be in touch with you shortly via email for the next steps!