Forum Discussion

WENDYMCMILLIAN's avatar
WENDYMCMILLIAN
Community Member
2 years ago

Articulate 360 login error

I'm unable to sign into the Articulate app. I have uninstalled and re-installed the the app. I uninstalled all the sister/brother apps too (Storyline, Rise, etc.), which I've now lost because I cannot get into the main Articulate app. I keep getting the message (png attached) that there is an extension blocking this app. I have deleted any extension, such as AdBlocker, that I thought would cause this issue. I also favorited the Articulate site on my antivirus and allowed the site on my malware site. I've also cleared my cache and cookies and restarted my computer and I'm still not able to log in. I've searched through E-Learning Heroes for an answer, but haven't found one. 

Could someone PLEASE help me and guide me on how to fix this??

storyline 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi, Wendy!

    Welcome to the E-Learning Heroes community, and I'm so sorry to hear you're experiencing this issue. I've opened a support case on your behalf so we can investigate what's going on. You should have received an email from me already, so we can continue the conversation there to keep all information in one place!