Forum Discussion
Articulate add-in is unable to communicate with the articulate.presenter.exe process
I have some issues using any function in the Articulate tab in PowerPoint.
E.g. when I tried to insert a character, a very quick screen appeared and dissapeared saying something like "unpack complete" but nothing happened.
When I try it now, I get the following error message:
"Articulate add-in is unable to communicate with the articulate.presenter.exe proces"
After this, I can't close the PowerPoint anymore either (Only via Task Manager).
What could be going wrong?
Hi Todd,
I'm sorry you're getting this error when using the PowerPoint add-in! That's definitely not the behavior we want you to see when using Presenter.
Try following these troubleshooting steps to repair your software, then reach out to us here if you're still getting stuck.
Thanks for reaching out!
This has happened on more than 1 computer in my environment. I am wondering if the version of powerpoint 2016 will work with articulate 360?
Hi Todd,
I saw you opened a case for this issue and were able to get Presenter working again by repairing PowerPoint. I'm glad you were able to get it up and running! If there's anything else you need from us, don't hesitate to ask!
Thanks again for reaching out!
