Articulate Review: Passwords Being Required

All of my reviewers are reporting this problem this week. None of them have ever created Articulate IDs, all of them have reviewed before, and my settings are correct (Articulate ID not required to leave comments).

I watched today as one reviewer tried to leave comments. After clicking on the link, she was prompted to put in her work email, which she did, then it prompted her to sign it to Articulate (she has never had an ID with Articulate). It won't let her comment without doing so. Yes, my settings are correct.

She has tried to go the lost password route (maybe Articulate assigned her a password). Will update you if that works. 

This is pretty frustrating. Can someone help. 

Hi Melanie,

I took a look at your case today and saw you and Rona were still working through it. I asked a few of our senior engineers to take a look too as this seems to be quite a unique issue! Stay tuned, more to come. 

Hi Melanie,

Real quick, it looks like your email signature came through when you replied via email. You can remove that if needed by clicking ‘Edit’ beneath your response. Here’s a quick Peek video if you need help.

I've experienced this problem in the past and it's happening again today. My SME was able to make comments in the Review site without issue prior to today. As a work around, I'm asking my SME to enter a "dummy" email account but I'm curious if there has been a resolution to this issue.

Thank you!

Hello Amy! 

I'm happy to look into this! I've started a case so that we can begin troubleshooting. You'll receive an email shortly!

Hi, myself and other colleagues who use Articulate have been experiencing this same issue with Review. We are:

• Checking the box to allow users without Articulate IDs to comment
• Leaving the box unchecked that would require a password
• Starting out with these settings so it is not related to changing the settings after creating initial share link
• Seeing SMEs and reviewers who have never had Articulate IDs be prompted to enter a password after entering an email and clicking "Next" on the prompt (and confirmed they are -not- clicking the blue "Sign In" button in the top right corner).

Is there an update on this issue? In the meantime, we are trying to instruct people to use dummy emails as you advised, but as you can imagine this still creates issues. Thank you!

Hi Breanne,

Thanks for reaching out, and I'm happy to answer your question:
Is there a resolution for SMEs who are seeing the password prompt, despite never having an Articulate ID?

In each of the scenarios above, our team has worked one-on-one to confirm that one of the following was the culprit:

• An SME did have an Articulate ID - these are used to trial any versions of Articulate software, download resources in our ELH Community, or post discussions here.
• Individuals needed to enable the network endpoints and ports listed here to access Articulate tools 
• The SME was choosing the option to Sign In to comment and therefore seeing a password prompt vs. simply entering their email. 

It sounds like you already ruled out option #3, and are leaning towards option #1 not being true - but we're happy to check to confirm! Click here to open a Support Case so you can share their emails privately and we'll take a look! 

Thank you for the quick response! I do think we can rule out bullet point #1 because these are people who hadn't even heard of Articulate before so wouldn't have had even a trial version.

Bullet point #2 is something I can try to look into, though I'm not sure when I'll have access to these SMEs again to investigate. Most of them are State employees, so maybe it has something to do with operating within networks configured by our technology department that may be extra careful about settings due to State government regulations. I'm just speculating though because the Network Endpoint info is a little over my head, but I'd love to learn more when I can. The current pandemic crisis will probably punt this lower down the to-do list until the next review cycle is upon us.

Hi, 

I also got the same issue with Review 360. My SME doesn't want to create an account in articulate just to review the file. Can anyone help me with this? 

Settings

• Allow users without Articulate IDs to comment is checked
• Set password is unchecked

Email

• SME email is not associated with articulate

Hi Kim and welcome to E-Learning Heroes 😊

Thanks for reaching out and sharing what your SME is experiencing.

I'd be happy to take a look and I've opened a support case on your behalf and sent you an e-mail so that we can work together privately.