Forum Discussion
RenGomez
4 years agoStaff
Hi Trang,
Thanks for reaching out! There could be several reasons why the score isn't appearing as expected, but as a first step, testing your course in a different environment can help narrow down the issue.
Try testing your file in SCORM Cloud, and see if you get similar results.
If the course works as expected in SCORM Cloud, you may need to reach out to your LMS on the best reporting and tracking options, including what LMS standard you should be using.
If the course shows the same results, some adjustments may be needed to have it report correctly.
Our support team can also lend a hand with testing, so feel free to share your .story file with us, and we'll get back to you as soon as possible!