Forum Discussion
Articulte Review Cannot Use Resolve Comments Button
HI There,
One to bear in mind for the next release of Articulate Review.....
It's often difficult to use the green tick resolve comments button on Articulate Review as it's obscured by the text underneath it that shows how many days ago the comments was left. It makes it impossible to click on the resolve comments button.
Hoping this can be fixed. Ticking off comments as you resolve them is a great way of keeping track of what you've sorted and what you have left to do.
Thanks
Ady
Hi Ady,
What browser are you using to view the Review comments? I don't see that it's covered by the time stamp when I view a Review course in Chrome:
If you're still running into the issue, can you take a Peek of the problem? You can include the "Share" link here in your reply!
HI Ashley,
Thanks for your reply. I'm on Google Chrome.
It was on the review tab that I couldn't see the resolve button. Since posting this, I tried on the Feedback tab and this allowed me to resolve the comments. Now I've resolved them all, I can't see if the problem still exists or not, but on the one remaining comment it's working as it should on both the review and the feedback tab.
It's probably something on my computer. All works as it should so let's pretend I never posted this :-)
Thanks again for your reply.
Ady
Hi Ady,
Not to worry - we all have those days and if it happens again let us know!
I'm using Chrome and sometimes this does happen, sometimes it doesn't.
The screen grab is showing it when it's working nicely. But, sometimes the full date doesn't pop upwards in a grey box. I think the grey background doesn't appear and it doesn't pop upwards.
I've just noticed something now that the resolve icon is showing and working well.
Before, I could either click to resolve the comment or delete it completely. Now there is now option to delete. I'd really like to be able to fully delete some comments.
Hi Ruth,
In your image, click the little arrow next to the check mark - that would show you an option to delete a comment. You can only do this if you are the author of the comment or the owner of the Review course.
Ok, although I was logged in on licenced account on the PC, my browser was still using my personal Articulate ID. I've now logged out and back in again with my work account and can see delete and resolve which is now covered by the date, so selecting the resolve button is very tricky.
What browser are you in, Ruth?
I don't see the same thing in my test on Chrome/Mac. Also is the browser full screen?
I'm using Chrome/PC.
Sometimes it displays like your screen grab, sometimes it doesn't.
Hi Ruth,
Are you changing the size/width of the browser? Trying to narrow down what else could be causing the display differences!
I've tried moving the window to my larger monitor and making it full screen but it doesn't change.
I think it's caused by the reviewer's email address being displayed rather than their name. If they only entered their email address, the review software can't use anything else. The problem could occur if a reviewer with an account also has a long name.
I'd be surprised if I'm the only one experiencing this. It is possible to click 'Resolve', it's just tricky.
