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FlynnS's avatar
FlynnS
Community Member
2 days ago

Attachment filename changes when downloading from Rise

Hi Gang. I'm coming across an issue when downloading a PDF from the file attachment block, the spaces in the file name are being replaced with -20- does anyone know of a fix? See images below.

 

  • Hi @FlynnSchulst983!

    I'd be happy to help troubleshoot this with you!

    We previously resolved a Rise 360 issue where extra characters were added to Attachment Block file names. If this course was created prior to October 2023, can you try republishing it to see if the issue is resolved? After publishing a Rise course to Review 360 and using Google Chrome, I was unable to replicate the same behavior.

    Also, are you viewing the course through an LMS when you encounter this issue? If so, can the same behavior be observed when testing in an LMS test environment like SCORM Cloud?

    Looking forward to hearing from you!