Forum Discussion
Audio can't be heard on iPhone when in "Silent On" mode
Hi Articulate Community,
I created three courses in Storyline 360 (v3.37.21614.0) and published to SCORM. When testing on an iPhone (8 Plus, iOS 13.3.1), the audio in one of the courses acts diffe...
Hi Shonna,
Good news! We are no longer seeing this bug in the latest version of Storyline 360 (Build 3.72.29699.0) where when an iPhone or iPad is in silent mode, the audio on the first slide is not playing when there is both mp4 and mp3 in the first slide.
To insure you don't continue to see this bug download the latest version of Storyline 360 via the Articulate 360 desktop app. Here's an article on how to do that.
Please let us know if you're still noticing the issue, and we'd love to continue troubleshooting with you in a support case.
Hi there,
All three courses were created with the same version of Storyline 360 and by the same person (me). I did not create them all on the same day but within a matter of a week or two. The one that behaves differently is the second one I created; the first and third each behave the same (when in Silent mode you can still hear audio through the iPhone speaker).
The thread that you shared is interesting but Ashley suggests that if an iPhone is set to Silent On the learner should not hear the course audio through the speaker (indicating one of my three courses is behaving correctly and the other two are not).
We have tested on three different iPhones, all 8 Plus. We have also tested six other courses we built in the last few weeks and all six do play audio through the iPhone speaker when in Silent mode. Also, this is as Apple intends as here is their position: In silent mode, you are unable to hear ringtones and alerts, but all other sounds like music and videos will still play
We are testing through Safari currently as that is the browser that our users will access from their iPhones.
So, either 8 of our new courses are not behaving correctly and one is, or 8 are behaving correctly and one isn't.
Any additional info is appreciated! I will check to see if ok to send my .story file.
