Forum Discussion
Audio Delay When Published But Not When Previewed
I have a slide with audio that should begin playing when the timeline on the slide begins. When I preview the slide, it works as it should. When I publish the course, the audio is delayed by 10-15 s...
I have the same problem. The audio on the first slide is delayed, throwing off my synchronized bullet points. When I preview the slide, it works as it should. When I publish the course, the audio is delayed by 10-15 seconds. It is also happening on other slides. I have these slides auto-advancing and sometimes the slide advances before the audio finishes. I know if I change the slides to manually advancing, the issue is not noticeable, but my customer does want that. I searched through the forum and found many discussions (on this topic) that are very old. This was the most recent one I could find. I did not see a comment where Articulate acknowledged the issue and stated a plan to fix not did I see a suitable fix for it. BTW, I have the newest version of Storyline 360.
Hi Brandan,
Thanks so much for reaching out about this and providing such detail!
- Are you working on your local hard drive?
- Are you publishing your course for LMS viewing?
It will be helpful for us to do some further testing if you're comfortable sharing your file. You can upload it here or privately in a support case, and we'll delete it from our systems as soon as we're done troubleshooting.
