Forum Discussion
Audio not playing for certain slides onwards on CHROME and EDGE
I have a storyline file that I have converted from SL1 to SL3. This is an interactive learning course and there are a LOT of audio and video [films] files in this project. The thing is that whenever...
We are also experiencing this issue with many of our courses. This is causing many of our video and audio assets within longer courses to fail to load and playback. This is obviously a MAJOR issue. @Articulate, are you looking into an update to address this? While the problem is Chromium putting a limit on WebMediaPlayer instances, we cannot wait until they either revert or increase this limit.
It looks like either the loading of media files needs addressed, or older/unused instances of WebMediaPlayer need to be correctly removed; there is no reason that more than 75 WebMediaPlayer instances should be reached just by loading the 1st slide of a course which only has 1 video per slide. My only guess is that perhaps Storyline is creating WebMediaPlayer instances for ALL media files upon course load; if so, is there anyway to change or suppress this from happening?
UPDATE: In doing a bunch of testing, I have confirmed that SL360 creates separate WebMediaPlayer instances equal to the number of video files that exists in a published course upon startup. Therefore, since the current limit for WebMediaPlayer is 75 for desktop and 40 for mobile within Chromium right now, ANY course with more than 75 (or 40 if mobile is a concern) videos will break and exhibit this error. Attached is my dev console from my SL file test with 76 videos in the course; the same test with 75 videos does NOT trigger the error.
