Forum Discussion
Background Audio feature still playing on slide layers containing video
Really liking the new feature to add background audio. It is working great and the feature to stop while a video is playing is working, apart from when I have a slide with layers.
My Slide has s...
Hello Jackie (and any community members who view this thread in the future)! ✨
I'm happy to share that we have released a new update for Storyline 360 (Build 3.78.30680.0).
In this update, we have implemented a fix for:
- Background audio unexpectedly played when watching video content on a layer.
As a first step, I recommend updating Storyline 360 to the latest version. Here's how:
If you have any questions on Update 78, please let us know in this thread or privately in a support case.
Have a great day!
Hi Jackie,
Sorry to hear that you ran into this issue.
I can confirm that we are currently tracking a known issue where the background audio won't pause when a video on a slide layer plays in a course. The current workaround is to keep all videos in the base layer, which you've already identified. Another option is to use lightboxes instead of layers to display content. You can check out the workaround in Slide 3 of the attached project file. We apologize for any inconvenience, and we'll let you know as soon as a fix is released for this issue.
