Best way to handle a knowledge dump?

Hi Stephanie,

I'm sure your learners will be delighted that you're making this annual training less of a knowledge dump!

How to fix these kinds of courses depends a lot on how much you're allowed to adjust. That said, here are some questions I've used in the past to figure out what I can do to make courses like this better:

• Can we use a pre-test to let people who already know the content test out? This doesn't make the course less overwhelming, but it does mean not everyone has to take the entire course.
• Is there information in the course that doesn't connect to the learning objectives? Some subject matter experts and stakeholders are hesitant to cut anything. But if you've agreed on a set of learning objectives, it can sometimes make discussions about cuts easier because you can flag content that doesn't connect to your goals for the course.
• Are there opportunities to simply teach people where to find the information when they need it? Nobody can remember everything from a knowledge dump course—particularly long after they complete the course. For rarely used information, it's often more effective to teach them where to find that info in the moment rather than hope they can keep it memorized forever.
• Can we include some of the content as resources or optional tips? Moving nice to have information to resources/tips can be a good compromise. It's all still in the course if someone needs it, but the niche or in-depth content that not everyone needs is tucked away.
• Are there stories I can use to connect the content to learners' real life? Stories are an amazing way to break up tedious content and help learners see how it actually plays out in their work.

Also, if you get a lot of pushback about cuts and pressure to include EVERYTHING, one thing I've found helpful is to do the math on how much long courses cost the company versus streamlined ones.

Let's say you're delivering annual compliance training to all 2,000 employees at a company, and on average they make $20 an hour. If that training is an hour, each year it costs the company $40,000 in employee wages (not to mention the productivity loss of having them away from their jobs for an hour). If you can make equally effective training that's only 30 minutes, it only costs the company $20,000—half the price! Even subject matter experts who love the content may give you more wiggle room if you can save $20,000 yearly.

Well said.

Hi Bianca! 

You're the best for taking time to share some awesome approaches to how I might go about handling this knowledge dump! I will explore them to see where or what I can cut as well as direct folks to where to find the information verses keeping it all in the course. I will say the SME asked me to ask their other stakeholders about eliminating a few area topics when I inquired, they suggested I inform the SME the topics needs to remain in the course. It's a pharma culture lots of the training (i.e. SOP's) are forever changing or being revised. 

Any suggestions tips for learner engagements to apply?

Thanks again,

Stephanie 

I whole-heartedly agree with Bianca's suggestions -- especially that the most important thing for someone to learn is where to look up detailed info in their moment of need. 

Thank Ladies,

For all of your insightful suggestions! I agree pointing learners to where to find the resources if better while allowing the course to be what it is a refresher. 

Thanks again,

Stephanie