Forum Discussion
Best way to handle a knowledge dump?
Hi Family,
I have been asked to redo an Annual Refresher course that is currently a knowledge dump. Thanks in advance for all of your help.
Cheers,
Stephanie
Hi Bianca!
You're the best for taking time to share some awesome approaches to how I might go about handling this knowledge dump! I will explore them to see where or what I can cut as well as direct folks to where to find the information verses keeping it all in the course. I will say the SME asked me to ask their other stakeholders about eliminating a few area topics when I inquired, they suggested I inform the SME the topics needs to remain in the course. It's a pharma culture lots of the training (i.e. SOP's) are forever changing or being revised.
Any suggestions tips for learner engagements to apply?
Thanks again,
Stephanie
That's definitely a tough situation to be in. On the plus side, since things are constantly changing that actually helps the argument for teaching people how to look things up rather than trying to include all the information in the course.
If things change often, you really don't want your learners to think they just need to learn the content in the course and they're good to go. Teaching them that the best course of action is to look up the latest version of the process (and even being upfront about how often those processes can change) means they'll be more inclined to do the right thing on the job rather than rely on out-of-date info they learned in a course.
Also, in some situations making a knowledge dump course better ends up being an incremental process. If your stakeholders are hesitant about large-scale changes, you might need to start with a smaller number of improvements. Then, once they see they're effective, you can make more changes for next year's version. It's not the ideal way to improve a course, but incremental changes over time can be an easier sell and they're a lot better than leaving the course as-is.
