Forum Discussion
black lines on edge of mp4's imported into Storyline
Hello, I've searched here for possible answers to an issue I'm encountering with imported videos/mp4's in my Storyline course. When I preview the slides, many of the videos which I've cropped or ...
Was there a solution to this? I am encountering the same issue. I ended up having to manually add lines on the other sides of the video creating a 1-pixel frame around the video. I don't want the frame, but it was the only way to make it look like the lines were supposed to be there. I also tried laying a box over the unexpected lines to cover them with the same color as the background and that did not work.
Hi Andrew!
Sorry to hear you've also run into this setback!
If you're comfortable sharing your .story file, I'd be happy to take a closer look to see what adjustments can be made. Feel free to upload it here in the discussion or privately through a support case.
We'll delete it from our system as soon as troubleshooting is complete!
I would prefer not to send my story file due to company privacy rules. Has a solution been found that does not revolve around adjusting my screen resolution to something other than 100%? That is unfortunately not a fix, but a band aid that only helps those that adjust their screens.
