Forum Discussion
Black loading screen and no preview available (only a white screen)
Good morning community: Just reaching you all today as I have 2 specific issues (not sure if they are issues) that I am trying to understand a bit more.
I have a project (unfortunately I can't ...
Hello Pedro!
I'm happy to help! Are both of these issues only appearing when previewing the file, or are you seeing both issues when publishing, too?
I haven't heard of either one of these issues occurring since the last update. Have you tried a repair of Storyline 360?
If it is at all possible to remove any sensitive information from your .story file, you can share it with us privately in a support case. We'll delete it once we've completed testing and can send an NDA if needed.
