Forum Discussion
Black screen when slides in 'view mode' in Preview or Published.
I have been working on simulations with storyline 360 for a few months now. I recently wanted to integrate videos with simulations for a more view then try sort of feel.
When I am making simulations I bring slides in through 'Try mode', and that has been working great. For the vid/sims I have to do 'View mode' to get the effect I want. Not so great.
Every time I preview or publish the vid/sim, the screen turns black. You can still see some of the elements I have on the page (including the mouse cursor), but the rest is black (see screen shots below). If I select replay scene while in preview, it works. But that is an extra step people should not have to do.
I inquired with articulate support a couple of weeks ago, they are still working on the issue. I have deadlines that are not being met, so I was hoping someone would have a solution or at least a suggestion? I'm getting a little desperate here.
Hi, everyone!
I have some great news to share! We just released another update for Storyline 360. In Update 77, we've included important fixes and new features.
One of the enhancements we've included:
- Storyline 360 now supports screen recordings on primary and secondary monitors with DPI settings over 100%.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.
Please let me know if you need additional help!
36 Replies
Thanks, Nicole for sharing that update and that the change in your settings worked.
Can I ask what it was set to prior? Also, were you able to project to the larger monitor and record solely there vs. on the laptop? Or does this occur when it's connected to the second monitor regardless?
It was set to 140%, I don't know about projecting, I've only worked on my laptop or on the two monitors. Thanks!
Hi ,
I have recorded simulations on 768-1024 resolution, yet I am getting a black background in all the screens even if I view in 768-1024.
Hi there, Srishti. Thanks for the screenshot! Can you let me know what your desktop display settings are showing? You'll want to use 100% for best results.
Here's how to check:
Let me know if that helps!
Thanks for the update, Nichole!
By the way, you can edit out your contact information from your post if you'd like! Replying via email will include your signature.
Ah, I didn't realize, thank you so much!
This is still an issue, has anyone worked on this? I was told it is a bug, I literally cannot use the view mode in articulate without getting this problem, I would think this would be a priority? My display was already set at 100%, so that did not fix the issue. Please let me know that someone is still at least looking into this.
Hi Nicole! Thanks so much for reaching out, and I'm really sorry this is still plaguing you.
I do see you had a case with Ryan back in August 2017 where you'd see a black screen when previewing a slide. I just re-testing the file you shared in that case using the latest update of Storyline 360, and everything appeared to work normally.
-
Are you on the latest update of Storyline 360? To check, click the Help tab, then click About Storyline. You should see 3.17.16188.0 in the bottom-right corner.
- If so, are you seeing a black screen when you preview slides in a particular project?
-
Hi Alyssa,
I currently have this issue on a published package made in 360. It is only occurring on a few video slides. I need to get this fixed asap as this is being rolled out to 5 separate hospitals with over 6000 staff.
Hi there, Eric. We're happy to get you some help! Let me ask a few troubleshooting questions:
- Are your video slides made with the Storyline screen recording tool? Also, can you confirm what version of Storyline you’re using? Go to Help > About Storyline.
- Did you insert them in View mode?
- In which browsers are you seeing this behavior?
If you can attach your .story file here, I'm happy to do some testing. If you need to keep it private, feel free to send it along to our support engineers for fast help. Give them the answers to the above as well so they can start off on the right foot.
Thanks for reaching out!
Hi everyone,
Good news! We fixed the issue you reported where:
Record screen inserted as view mode steps is blank after publishing.
Install the latest Storyline 360 update to take advantage of all the recent features and fixes. Here's how.
If the problem happens again, please record a Peek 360 screencast for me, and I'll be happy to help!
Hi. I encountered an error while publishing my course in Rise. The content published from SL360. Kindly refer the attachment. When I insert the voice over (.mp3 file), the content screen will be displayed with the blank screen (black color) and also the play button. If I removed the audio, the content will be displayed as usual (the first screen that I’ve set in my SL360).
Hi there, Nor. Happy to dive in!
If you're able to share the .MP3 file with us for testing, that would be gold! You can send it privately to us by using this upload link. Also, what browser(s) are you using to troubleshoot?
We'll run some tests in a similar environment, and delete it after!
Hi Nor,
You certainly can share the file with us here in the forums.
It looks like you replied via e-mail and that does two things:
- Prevents your attachment from populating in the forums.
- Attaches your e-mail signature.
Please be sure to hit 'View' vs. 'Reply' when you get this response and you can add your attachments to this conversation directly as well as edit out our signature above.
Hi.
Attached is the sample SL360 and the audio file we converted by using the text-to-speech feature in SL360. I’ve renamed the texts for you to test the file.
