Forum Discussion
Block in Rise 360 SRT File Not Loading
Hello,
I have uploaded a Rise360 SRT file to our LMS system. To ensure the learners are clicking the interactions in the block, I created a divider that will not let a learner continue until they ...
Aloha Alyssa,
Thanks for reaching out. I confirmed that the block type is a continue button that won't allow a user to continue until the interactions have been completed. Oddly enough, it doesn't happen in the share link and only one other person is having the same issue through our LMS. I even had her try to clear her cookies, history and unblocked her pop-up blocker. Any other ideas or suggestions of what could cause this?
Those are great troubleshooting steps, Robert. Does the LMS allow you to reset her progress on this course at all? That is a bit of a burden for your learner, but I wonder if starting fresh would undo any weirdness (technical term .
You could also have her try on another machine, or a mobile device, if those options are available to her!
