Hello all, when I do a screenshot of a web page to add to my slide in Storyline 360 the screenshot is blurred and it is the same problem if I use the screenshot tool from Storyline 360 or from an external screenshot tool and copy the picture... How can I get a clear screenshot ?? When I record my screen to make a video with SL 360 tool it is clear so I don't understand why I loose the quality of the picture when it is a simple screenshot. Can you help me?

It is a screen cap of a map? I know Google maps blurs itself when you take a screen cap of it. Otherwise I would check you monitor resolution or use snipping tool to try it again.

Hi Marie, Are you scaling or stretching the image at all after you've inserted into Storyline? If so, that could account for the loss in quality so I'd start by reviewing the best practices here.

Hello, thanks for your answers! @Jahan no it's not a Google Maps screen cap @Ashley no I don't need to scale or stretch the image because I take full screen so it's more or less the size of the slide in SL 360 And what I really don't understand is : why it's clear when I record a video of my screen with SL 360 tool but it's blurred when I take just a screen cap with SL 360 tool

Hello Ashley, thanks for your answer! No I don't need to scale or stretch the image because I take full screen so it's more or less the size of the slide in SL 360

Hello Jahan, thanks for your answer ! no it's not a Google Maps screen cap, it's a normal web page

blurred screenshot | Articulate

LeslieMcKerchie
Staff
6 years ago
Thanks for sharing your file so that I could take a look, Claudia. I replied back to you via e-mail in your case and it looks like you and Phil have reached the same conclusion.
AlexandraBea873
Community Member
3 years ago
Hi, I am also having this issue. I've tried the steps described above - making sure browser and display resolution are 100%; taking a screenshot that's the same size as intended for the course; inserting as a PNG rather than JPEG...still it's blurry.

Please help!

Alex
- BeccaLevan
  Community Member
  3 years ago
  We're happy to help, Alex!
  
  I see you've tried quite a few things already. Can you share the image file and your .story file with us? Just click here, and we'll reach out to you soon after we dig in and test things out!
  - KarenPeer-10774
    Community Member
    3 years ago
    Was there any update on this? I'm having the same issues
LeslieMcKerchie
Staff
3 years ago
Hi Alexandra,

I assure you Jose has not given up on you.

I wanted to share some information on how we define bugs and tackle them when they occur.

Your support case and this conversation are attached to our internal report to share any updates with you in the future.
AlexandraBea873
Community Member
3 years ago
Thanks Leslie...I appreciate the process information.

I'm still stuck with these screenshots, though, and the delivery date for the project is creeping up. Are there any other suggestions I can try?
- LaurenConnelly
  Staff
  3 years ago
  Hi Alexandra!
  
  I do not see that we have any workarounds to share yet, but our Engineering team is currently reviewing this bug. When we release a fix, we'll be sure to update this discussion. Unfortunately, I don't have an ETA to share yet.
  
  Jose is still available in your support case if you have additional questions!
JovinJoseph
Community Member
3 years ago
Hi Team,

Even I'm facing the same issue. The screenshots are coming up clear in Presentations, word docs, but it is blur when I upload it to Storyline.
MariaCS
Staff
3 years ago
Hi, everyone.

I have great news to share!

We just released another update for Storyline 360. In Update 63, we’ve included important fixes and new features.

One of the fixes we’ve included is:

We improved how Storyline 360 handles images during import and in the published output, resulting in crisper images.

To take advantage of this update, launch the Articulate 360 desktop app on your computer and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let us know if you have any questions by reaching out to our Support Engineers directly.