Forum Discussion

milieGendron's avatar
milieGendron
Community Member
1 year ago

Screenshot not right

hi!

i'm struggling with the screenshot taken by Rise Review 360 when stakeholders add comments. The image does not correspond to the exact place where the comment was made so it's very difficult to understand and take action. 

Any tips to make this easier for me to track the comments ?

Thanks so much in advance.

Emilie from Montréal.

Review 360

12 Replies

  • JoseTansengco's avatar
    JoseTansengco
    Staff
    1 year ago

    Hello Emilie,

    Sorry to hear that you ran into this issue. We are currently tracking a known issue in Review 360 where screenshots in the feedback tab are showing the wrong lesson block. I've added this post to the bug report, and we'll be sure to update you as soon as it gets fixed. 

    • learningiscool's avatar
      learningiscool
      Community Member
      1 year ago

      Has this been fixed? I was having the same issue a few weeks ago.

      • JoseTansengco's avatar
        JoseTansengco
        Staff
        1 year ago

        Hi Emma, 

        Sorry to hear that you ran into this issue. 

        We're still working on fixing the bug described in this thread. I've added you to the bug report so we can notify you when a fix is released. 

  • Reshma's avatar
    Reshma
    Community Member
    1 month ago

    Checking in to see if there is any update on this issue.

    • edeocampo's avatar
      edeocampo
      Staff
      1 month ago

      Hi Reshma,

      I appreciate you reaching out! We don't have any updates to share at this time. We'll be sure to share any updates in this thread, so everyone is in the loop!

      Please don't hesitate to reach out if you need anything else.

  • FredGood's avatar
    FredGood
    Community Member
    3 days ago

    When I send my share request to others, the screen is cut off in the editing window. I cannot resize the window to fit, nor can I resize the content to fit. This is a big problem with the new markup tools that I was really looking forward to.

    • StevenBenassi's avatar
      StevenBenassi
      Staff
      1 day ago

      Hi FredGood​!

      Sorry to hear that you've run into this setback!

      I can confirm the behavior you shared is related to a separate bug from the one being discussed previously. This Storyline 360 bug causes the Screenshot Annotation zoom to vary, depending on browser size and Slide size. I've included your voice in the bug report being tracked so we can notify you as soon as a fix is ready.

      In the meantime, as a workaround, we suggest:

      • Using a smaller Slide size if possible.
      • Resize the browser and/or comment panel in Review 360 before clicking the Annotation Pen to mark up a screenshot. Here's a quick Peek to help illustrate!

       

      Thank you for your patience. I'm sorry if this has been slowing you down!

      • FredGood's avatar
        FredGood
        Community Member
        1 day ago

        Can I just say, Articulate, your customer service is astounding! I got a personalized video from a LIVE HUMAN BEING?!?! Who does that??? Apparently, Articulate does. Color me happily astonished! This will be an acceptable workaround for now, thank you Steven!👍