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AlexandraEis782's avatar
AlexandraEis782
Community Member
3 months ago

Review360 Not Linking Comments to Accurate Screenshots

Hello, 

I'm having a consistent problem where when I send a Review360 unit to a client for comments, their comments just show up sort of jumbled and aren't appropriately linked to whatever they were looking at when they made the comment. This is mostly happening with Rise360 but also sometimes happens with Storyline. I have two separate Articulate accounts (one for work and one for a freelance project) and it's happening in both. 

This makes it hard to figure out how to apply their feedback. You can see an example in the attached image--the screenshot it linked basically has no information and doesn't accurately represent any space in my Rise course so it's really hard to know where/how to use the feedback. 

I'm using Chrome, it is up to date, and I don't have any updates pending for any of my Articulate programs. 

How can I get these comments to link to the screenshots they are about? 

Thank you!

Alex 

Review 360
  • KellyAuner's avatar
    KellyAuner
    Staff
    2 months ago

    Hi Alexandra,

    Thanks for reaching out and I'm sorry you've run into this issue!

    It sounds like this is happening across both your personal account and work account. Can you please try using a different browser to see if that makes a difference? Here's a list of our supported browsers for Review 360!

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