Forum Discussion
- JohnFanelyCommunity Member
Dear Pretentious Neanderthal Man,
That was flippin hilarious! And in a case like this not at all too verbose. The explanations are great and I can now tell my 23 year old son and 25 year old daughter that a smart man implied I was a "cool kid on the block" cuz I use PNGs (My son gets ticked when I call them pings. I do it just to annoy him).
At any rate, thanks a bunch for the info and I promise to use it responsibly!
- MarkKirby-c9f94Community Member
We continue with our bonhommie while I think that's Rome on fire in the background (but I can't see clearly...) - are you watching this Lucy Suros?
- PeggyKunzCommunity Member
Nope...I am constantly here and asking for help with this issue!! This is HUGE!
I am now over a week late in completing a project and have spent almost this entire week trying to get storyline images NOT look blurry. I finally switched to PhotoShop to do the image saving in...and same issue.
The issue is NOT that we aren't using the same size image...or that we are saving it as a jpg and losing quality..i have been thru EVERY POSSIBLE ISSUE and even saved the screenshots in MS Word where they look just fine. The issue is a STORYLINE one.
Can someone please answer our question and try to help us? I now have to work the entire weekend because I just spent a week trying to get images to show up clear!
Thanks!
- MarkKirby-c9f94Community Member
Hi Peggy,
Time to post this on LinkedIn I think because we seem to have no voice here? Lucy Suros (CEO) said we would get help, but no solution is in sight.
- PeggyKunzCommunity Member
I am so frustrated and hate to be the loud one - I am always pretty content working with what I have to work with....but this is just unacceptable. I have to meet with my boss on Monday and try to explain why this is okay. I even just tried the screenshot feature within Storyline and even those images are blurry.
I am ready to get a 30-day subscription to Captivate and just crank it out there at this point.
- RandySimmons1Community Member
When an image is clear in Word, PowerPoint, SnagIt and other applications, but blurry in Storyline, me thinks Storyline has an issue.
- JohnFanelyCommunity Member
What he said
- VenessaSeipCommunity Member
I am also having issues with blurry images in Storyline360. I am so frustrated.
- SarahTuckerCommunity Member
Just to add to the conversation, I had no problem with this until the January 18,2022 update. That updated created HUGE problems with everything being super blurry. I've uninstalled that update, and now I am back to my images looking fine.
- MarkKirby-c9f94Community Member
Hi Sarah - Couple of questions for us on this thread -
- What version have you gone back to that works fine, and
- Have you tried an image that contains text to see if it's really fine?
- SarahTuckerCommunity Member
So "fine" may be relative. I noticed things were SUPER blurry after the update. I rolled back to the Dec 14 version (3.59.26702.0) and they were back to their normal state. I have tried images that contain text and they're back to their normal level of "not as great quality as the original but not super horrible blurry" So, I don't think rolling back fixes your issue, but it fixed the obvious sudden difference for me.
- MarkKirby-c9f94Community Member
Love your diplomatic "not super horribly blurry"....thanks Sarah!
Articulate support have prioritized fixing the blurry issue, so keep the faith. I'm hoping we are now no more than a few updates away from seeing this sorted. (I was firmly told at my previous company that "hope is not a strategy"....)
Note that this thread IS being actively watched by Articulate support....
- JamieShaw-e75b7Community Member
I'm really hoping this issue is fixed soon... thanks all on this thread for keeping the pressure on Articulate.
I'm now at the point where I am manually overwriting the published images, which I'm not even sure classifies as a workaround (maybe a worka-worka-workaround).
It's crazy that even at 100% image quality in the publishing settings, the images are still being compressed.
How about a simple 'Use original images' tickbox in the publishing settings? I mean seriously, how hard would that be?
- MarkKirby-c9f94Community Member
Hi Jamie
I think uncompressed is one of the options Storyline are looking at.
I'm not sure if the problem/barrier is
- upload time (we would gladly wait longer for projects to upload if they remained beautiful?!) or
- download time (if it was, then how come the rest of the internet works with good quality images?)
- something else
- all of the above