Blurry text and images during preview

Hi, I decided to add a comment here rather than create a new post. I found this discussion because I, too, am having issues with blurry text in Storyline 3 in preview and published versions.

Not sure if this will help or just add to the various permutations of the issue, but...

At least in my case, it seems that some of the text is blurry and some is not. At first I thought it was layers vs main timeline, but then I noticed that some layers also had perfectly sharp text and others not. So I started thinking about what was different, and realized that some text boxes were created by copy-pasting an entire text box to a new layer and others had been created new.

So I tested this and sure enough: if I copy a text box to a different layer or different slide, it will be blurry.  If I create a new text box, it will be crisp.

I was able to fix my blurry text by creating new text boxes, copying the text out of the duplicated text boxes and pasting it into the new ones. (I tried to use the format painter to re-apply at least some of the styling from the old text boxes, but of course it didn't get everything. Sigh...)

This is super tedious and inefficient as a workaround - but hopefully it may help you reproduce and troubleshoot the issue. For now I'm being careful not to copy text boxes for styling and my text is ok. 

I am struggling with the same issue. I am creating a guided training and the images on my workspace come out clear, but as soon as I hit preview, the words and images become blurry.

Hey Jesse, 

Thanks for including those screenshots – that's a big difference in quality! Are you using Storyline 3? We'll let you know as soon as the bug is resolved in that version!

Thanks, Jesse for sharing those details and I hope it helps someone else. We'll let you know here as soon as the next Storyline 3 update is available!

Also, I noticed that your email signature came through when you replied via email. You can remove that if you would like by clicking Edit beneath your response. Here’s a quick Peek video if you need help.

Hi I'm back to confirm that I'm still consistently experiencing that copied text boxes are blurry, but if I remake them new, they are sharp.

"Copied" it turns out, means nearly any text box that's been duplicated. If I copy a text box from one slide to another, or even if I duplicate or copy/paste a layer that contains text, that text will be blurry. If I replace the text elements on that layer with newly created elements, they are crisp.

Another detail that may help: if I duplicate a slide, the text on the duplicated slide seems to be fine, including the layers. 

Hi Dorothy,

I'd love for you to walk me through your steps to reproduce this - as I've tested in Storyline 3 and Storyline 360 copying text boxes, duplicating, or even copying the standalone text and I don't see it appear blurry after any of those. 

I know previously you were seeing the blurriness while previewing/publishing. Do you see the blurriness on the slide while you're editing? 

We have the same issue in Storyline 360. Looks crisp when in the slide - but blurry in preview and when published.

Three years later and I still have the same issue with Storyline 360 - text and images blurry on preview but fortunately ok once published - its most offputting and leads to wasted time, is this an issue you are trying to solve?

Thank you for your perspective, Caroline! I understand your frustration.

You can keep up to date on what our team is currently working on in our Feature Roadmap. 

If you'd like to share feedback further in a Feature Request, we'd be happy to hear from you.

Have a nice afternoon!